General ManagerNew
3 weeks ago
GLL is looking for a General Manager to work in Gosling Sports Park based in Welwyn Garden City.
If you have the skills and ambition to join us as a General Manager. This General Manager opportunity is perfectly suited to a General Manager who will thrive in a hands-on customer-facing role where you are coaching and leading your team to deliver outstanding operational standards and the highest possible levels of customer.
Bringing ambition to match ours, this is your chance to lead a large facility and develop a talented team at the heart of a leisure sector leader. Our aim is to make an active and healthy lifestyle accessible to all.
As General Manager, you'll have a big part to play in that, as you focus on shaping a clear strategic framework to deliver our operational and financial targets - all whilst forging even stronger links with our business and community partners. It's a role that offers huge variety. So, as well as enjoying a hands-on management role, some of your time will be desk-based, as you ensure compliance and support the administration involved in running a busy leisure centre.
What you will do:
* Develop and implement operational plans for your area of responsibility
* Provide leadership in your area of responsibility
* Ensure compliance with legal, regulatory, ethical and social requirements
* Encourage innovation in your area of responsibility
* Lead, plan and implement change
* Help team members address problems affecting their performance
* Build and sustain collaborative relationships with other organisations
* Manage finance for your area of responsibility
* Ensure your own actions reduce risks to health and safety
* Manage a programme of complementary projects
* Manage business processes
* Develop and implement marketing plans for your area of responsibility
* Work with others to improve customer service
* Build your organisation’s understanding of its market and customers
* Manage the achievement of customer satisfaction
What you’ll need
* The proven ability to effectively manage a staff team
* The ability to analyse business issues and prepare business and local marketing plans
* The ability to research, prepare, justify and present project reports
* The ability to persuade and influence staff at all levels
* The ability to produce results to demanding deadlines and work on a number of key issues simultaneously prioritising effectively
* Excellent written and verbal communication skills. IT literate
* The capability to contribute to the wider strategic development of the organisation
* Thorough knowledge of leisure centre operations, programming and financial management
* Knowledge of key performance indicators and their application and how they can be used to effect improvement
* Up to date knowledge of developments in leisure, fitness and lifestyle environment
* Thorough understanding of the characteristics and qualities that customers want from leisure health and fitness centres
* A proven track record of managing fitness prgrammes and class delivery. L2 qualification essential and L3 desired.
* Delivery of a track record of significant achievements in the areas of business and commercial objectives, product growth, development, and excellent customer service
* Evidence of achieving results and making change happen through leadership and influence of a team
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
A Values driven organisation
Learning & development to support career development
Good Pension schemes
Discounted gym membership for you and your partner.
A full time permanent position
Industry leading rates of pay
opportunity to join the GLL Society and have a say in how we are run plus associated social events
Exclusive discounts on our villas in Portugal
Exclusive discounts on our Ski chalets in Bulgaria
Health assurance
Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
Discounts across thousands of retailers (GLL Extras)
25% off Red Letter Days
25% off Buy A Gift
20% off GLL spa experience treatments and associated products.
Ride to work scheme
Free eye tests and discounted glasses
