Account Manager
3 months ago
Toserve as the primary contact and driving force behind the accountdelivery ensuring seamless management and strong relationships withkey stakeholders at alllevels.
Theideal candidate will excel in maintaining and developing clientaccounts providing comprehensive management across all groupservice lines including invoicing service installation andmonitoring. This role is pivotal in sustaining current clientrelationships while identifying opportunities for crossselling andexpanding serviceofferings.
KeyJob Responsibilities
Develop and implement an annual account management and sales planfor each client within your portfolio with objectivesprovided.
Maintain regularcontact and build strong relationships with key stakeholders withinclient organisations through visits andcommunications.
Keep detailedelectronic records for each account including sales plans pricingdetails contracts product ranges forecasts and quarterly strategicclient plans and present updates to the Director of GroupSolutions.
Ensure adherence tocompany processes and regulations consistently updating them asneeded.
Prepare and executeaction plans in alignment with the companys code ofethics.
Collaborate with theDirector of Group Solutions on contractnegotiations.
Conduct weeklymonthly and quarterly performance analyses and participate inmonthly review meetings.
Maximisebusiness potential by promoting crossselling opportunities anddriving growth in recurring revenue through networking andrelationship building.
Providesupport to the Director of Group Solutions and the bid departmentas needed.
Address and resolvefinal account queries upon contract completion ensuring successfulinvoice payments and supporting the credit control team with anyissues.
Deliver monthlyperformance and target reports to the Director of Group Solutionscovering sales KPIs client review meetings debtors SLAs and URNstatus (templates will beprovided).
Coordinate withvarious departments to produce timely reports on deadlines costsand customer requirements.
Identify and resolve customer concernspromptly.
RequirementsEssentialrequirements for the job
Account development and buildingrelationships
Beingproficient
Beinganalytical
Being selfmotivatedenergetic and positive
Excellentverbal and written skills
Excellent computer skills
Organised and good planningskills
Confident
Being crediblepersuasive and tenacious
Flexibleand willing totravel
Desirablerequirements for the job
Technical background
3 YearAccount Managementexperience
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