Podiatry Administrator

Job summary

Band 3 Podiatry Administrator

An exciting opportunity has arisen for an enthusiastic and motivated person to join the Barking & Dagenham Podiatry Service as an Administrator.

Our Podiatry Department is a forward thinking, busy service providing Podiatry Services within Havering and Barking and Dagenham. The population that we serve is both multi-cultural and diverse.

The administrative support is provided by the Podiatry Administration team based primarily at Chadwell Heath Health Centre. The post holder will be working from the health centre.

We work in a variety of locations including community, hospital and domiciliary settings.

We are committed to the delivering the best care for our patients. The successful candidate will share this commitment and demonstrate our Trust values.

Main duties of the job

The successful candidate will play a pivotal role in supporting the administrative team, the Podiatry Manager, as well as the clinical Podiatry team with administrative duties,

The role will involve processing new referrals, managing telephone calls and emails, dealing with enquiries from service users and referrers, ordering stock, managing the patient caseload and running reports, as well as general administrative duties.

The successful candidates will demonstrate:Good communication skillsAbility to cope under pressure Ability to communicate effectively both orally and in writing Ability to work without direct supervision using own initiative Good time management skills and reliability Ability to organise and prioritise workload effectively Ability to work effectively as part of a team Ability to empathise and deal tactfully with service users and colleagues Sound understanding of confidentiality and its relation to health care delivery Ability to work flexibly and be responsible to changing demands and frequent interruptions

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

About us

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

High Cost Area Supplement - London

This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735).

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Job description

Job responsibilities

Please refer to the Podiatry Administration job description and person specification for more detailed information.

Person Specification

Qualifications

Essential

NVQ level 2 or equivalent standard of literacy and numeracy NVQ Administration/Customer Service Level 3 or equivalent level of proven experience

Experience

Essential

Experience of storing and maintaining records Working in a busy office environment

Desirable

Working in an NHS environment

Knowledge

Essential

Maintaining efficient administrative systems Understand the needs of clients and deal tactfully and sensitively with concerns Updating and maintaining database systems

Skills

Essential

Basic awareness of IT and IT skills Establish and maintain good working relationships Excellent interpersonal skills in a customer focussed environment Team player Able to use own initiative and work without supervision Prioritise own workload Willing to learn new skills

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