Control Contingency

2 weeks ago

Cardiff, United Kingdom Transport for Wales Full time

Please note: this position is only available to candidates employed within Transport for Wales. If you are not eligible to apply for this position, your application will not be considered.

Equal Opportunities

At Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone’s different and has their own perspective so we’re building a diverse team that mirrors the communities we serve. Through this we’re determined to be one of Wales' leading inclusive employers. We’re creating an inclusive transport network that everyone in Wales can be proud of.

Who we are 

At Transport for Wales, we’re on a mission to transform transport in Wales and make it fit for the future, whether that’s rail, bus, walking or cycling. We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we’re all facing.

We’re an open and inclusive place to work, where everyone is welcome and our people are supported to reach their full potential. We want to create an environment where our people can grow and succeed. This is key to enabling us to deliver on the promises we’ve made to the people of Wales to build a sustainable transport network that meets their needs.

Role responsibilities

This vital role will continue to develop, implement and refine our suite of complex control contingency plans which will be used to support the performance of the Transport for Wales.

Responsibilities to include but are not limited to.

Develop and keep an up up-to-date set of bespoke Day A for Day B contingency plans for specific operational performance risks Responsible for development and management of contingency plans in ATTUne4C including timetable and unit diagramming Working with Control, Train Planning, Performance, Road transport, marketing and Customer Experience and Services team, ensuring all key parties can support development and implementation of a suite of contingency plans and implementation processes for use during service disruption (. longer than 24 hours). Keeping our Operations Service Delivery Plans and Contingency Plans updated and robust to maximise the use of resources and units with the infrastructure available which will aid continual improvements in the customer’s experience and our rail performance.

Who we’re looking for

Ability to use decision making processes to ensure robust service levels while under pressure and ensuring customer service. Ability to manage difficult situations giving clear and concise instruction, while being persistent and tenacious Able to work on own initiative and manage work through prioritisation. Excellent geographical knowledge of the Transport for Wales railway network is Knowledge and understanding of Operational roles in our Control team and their responsibilities is advantageous but not essential.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills. We fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses.

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