BSC Advisor

General information

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Processing referrals and multi channel queries from stakeholders who require information, help and guidance in relation to the Dynamic Framework ETE contracts within the Business Support Centre. To work in an efficient manner, in compliance with company policies and procedures. Strive to maintain a high level of service to all customers, as you would expect yourself.

Essential
1. Customer Service experience and being passionate about excellent service standards.
2. Ability to communicate effectively and build rapport with customers with great listening and questioning ability.
3. Effective written & verbal communication skills with the ability and knowledge of web chat facilities in a multi-stream environment.
4. An open, enthusiastic and positive approach.
5. Logical problem solver with attention to detail.
6. The ability to build rapport with customers quickly.
7. Good questioning and listening skills.
8. Decision making taking all aspects into account showing empathy in sensitive situations.
9. Accuracy, attention to detail and the ability to analyse cases and identify solutions.
10. Flexibility to support the business.
11. Able to work efficiently in a pressurised environment.
12. Experience of using Microsoft Packages and general ICT proficiency.
Desirable
1. Customer Service qualification (or working towards)
2. Advanced Excel skills
3. Understanding of the needs of customers from disadvantaged backgrounds