Front Office/Reception team member

1 month ago

Chatham, United Kingdom Bridgewood Manor Full time
Description

JOIN US 

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality  We are passionate about the industry and always on the lookout for new talent to join us on our journey... 

OUR HOTEL 

Bridgewood Manor Hotel and Spa is located in Chatham, Kent, is a charming and inviting retreat set amidst tranquil surroundings. The hotel is furnished with comfortable and elegantly decorated rooms and has a reputable restaurant that serves a mix of contemporary and classic British cuisine. Our six function rooms, cater for corporate events, conferences, and weddings and the spa is available for a range of treatments designed to rejuvenate and relax. Facilities include a heated indoor pool, sauna, steam room, and a fully equipped fitness centre.

OUR BENEFITS 

You will have access to a benefits package we believe truly works for our people

  • Discounted hotel room rates for you and your friends & family
  • An additional day's leave for your birthday 
  • Enhanced Maternity, adoption & shared parental leave
  • Course Sponsorship 
  • 30% F&B discount at RBH hotels 
  • Refer a Friend scheme (earn £250 for each referral up to 5 referrals) 
  • Flexible working arrangements
  • Wagestream - choose how and when you get paid 
  • Life Insurance 
  • Employee Assistance Programme 
  • Social and wellness events and activities all year round 
  • Free meals on duty saving you over £1000 per year

A DAY IN THE LIFE OF A FRONT OFFICE TEAM MEMBER AT OUR HOTEL

What you'll be doing..

Front desk team member with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.


WHAT WE NEED FROM YOU

  • A people-person with front desk or guest services experience.
  • Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
  • Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
  • Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
  • Ready to make quick, confident decisions that keep things running smoothly.
  • High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .


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