MA Graduate

The Role / Responsibilities:

The role will be focused on managing and implementing Insurance’s operational processes to provide good financial insight into the business for the senior management team. The role sits within the central function within Insurance, and requires collaborative working with a range of other internal stakeholders and external stakeholders to support operational aspects of Insurance products.

This is a internal facing role, and strong senior management skills are essential. The operations analyst must successfully align stakeholder expectations and provide a robust approach for jointly managing issues.

The role also provides the opportunity to be part of a team that builds/improves data collection systems and processes to improve how the insurance business operates across all their function units.

The operations analyst will be joining a fast growing business within a top tier global ERM software provider to the banking and insurance industries, with opportunities for development and involvement in challenging and rewarding projects.

A willingness to engage, learn and contribute to the functional and technical challenges on internal projects is a must. This is a great opportunity to gain rapid exposure to blue chip clients while helping a new team develop its implementation and deployment processes.

The position may require ad hoc travel in Americas, EMEA and APAC.

As an operations analyst your primary responsibilities include:

Business Processes

• Supporting the management and maintenance of historical databases containing key financial metrics
• Running reports with insights to key management or financial data to help understand business performance across all insurance product lines.
• Ability to efficiently organize and prioritise tasks during busy periods to ensure contractual obligations and client expectations are met.
•  Dedication to providing excellent client service by following up on product requests submitted as support cases, with experience of providing support for clients and/or internal departments.
•  Support continuous improvement and operational efficiency by identifying & feeding back to management any potential issues with or improvements to existing operational processes.
•  Ability to use our Customer Relationship Management (CRM) system to monitor Sales orders that have been completed and action those sales orders to ensure clients are able to access software and deliverables, completing delivery records and enuring accurate data is maintained.
• Ensure accurate data is maintained throughout the sales cycle & influence others to do likewise.
• Ability to adhere to operational standards to support MA business

Financial Data

• Liaising with internal departments within MA to provide key financial information to ensure accurate client data is maintained.
• Focusing on the AXIS product line as a priority with exposure to other Insurance products
• Supporting the development of new financial reports and analysis

Collaborate

• with colleagues in Insurance to share knowledge, provide support and cover for when needed
• A strong team player who recognizes the importance of working closely with colleagues to ensure all clients receive a high level of service in line with our agreed service levels.
•  Working closely with other teams internally including product delivery teams, finance, product management, sales and client services to ensure escalated client queries are resolved within a timely manner

 Technical

• Strong knowledge of Microsoft Office is required.
•  Knowledge of data analysis tools/techniques such as Power Bi, Tableau/Oracle is beneficial.

Qualifications:

• Undergraduate/first-level degree in Finance/Accounting, Business Administration/Management or similar – degree with a quantitative element is beneficial.
• A strong business focused orientation with the drive and enthusiasm required to achieve results
•  Experience in a customer service, administration, business/IT Support, Finance or Operational role providing quality support with a focus on attention to detail and accuracy is beneficial.
•  Clear written and verbal communication skills with an ability to communicate complex business and technical concepts to a wide audience.
• Proactive problem solver with a strong attention to detail, quality and accuracy.
• Fluency in English is essential Fluency in other languages is beneficial but not required.