Clinical Nurse Administrator

Found in: Talent UK C2 - 1 week ago

Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

Job summary

We are looking to recruit a passionate and motivated administrator for two days a week, Monday and Friday, to work alongside our existing administrators to support our Clinical Nurse Specialists in the Rheumatology Department. As well as supporting the nurses, you will also be liaising with our Rheumatology consultants and their secretarial team.

You will be working in an open plan office with nurses and other administrators, providing the first point of contact for our rheumatology patients.

STAFF CAR PARKING

Staff Car Parking on the West Suffolk Hospital Site is eligible for individuals working outside of the core hours, 07:00 - 18:30.

For individuals working within the core hours, the Trust offers parking off site at the Bury St Edmunds Rugby Club, which is serviced by a regular shuttle bus to and from the Hospital. Details of the bus timetable can be found in the on-line starter pack on the West Suffolk Hospital website.

This parking restriction does not apply if an individual is required to work on a weekend or if they are required to complete "on call" duties within their role.

The closing date for this vacancy may change if we receive a strong response. Please ensure that you apply for any post you are interested in as soon as possible.

Main duties of the job

Duties include answering the incoming phone calls, transferring calls or dealing with the caller's request appropriately. Messages to be put into our E-Care medical system to be answered by a Clinical Nurse Specialist. You will also be required to input data into the different drug databases that we hold. You will work closely with our Pharmacy department ensuring that patient prescriptions are dealt with in a timely manner.

Processing incoming and outgoing mail and email is also part of this role. You will also be required to co-ordinate clinics run by the Rheumatology Nurse Specialists.

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Job description

Job responsibilities

Please see job description for further details.

Communication:

Communicate with patients (including those in a distressed state), relatives, carers, General Practitioners and staff using a professional and sensitive manner to respond to a diverse range of enquiries. Answer the telephone in a polite and courteous manner and deal with enquiries, ensuring any messages taken are in accordance with departmental guidelines. Maintain effective communication with all members of the rheumatology team, patients, external departments within the Trust and key stakeholders outside the Trust, GP practices, utilising telephone and e-mail as appropriate. Co-ordinate the Rheumatology help line by triaging calls based on medical query and nature of call. Referring to a trained member of staff where appropriate. Attend the rheumatology nurse meetings, taking and typing meeting notes. Communicate with the team any new changes to procedures, such as new pharmacy policies with regards to prescriptions etc. Receive and respond to messages from rheumatology consultants and nurses using message centre in E-Care. Carry out photocopying duties as required. Person Specification

Education and qualifications

Essential

GCSEs or equivalent RSA 1 or equivalent typing qualification

Desirable

Audio typing qualification

Experience and knowledge

Essential

Experience of working in the NHS Awareness of Data Protection Act IT Skills to include, use of Access and Excel Databases Knowledge of medical terminology

Desirable

Experience of working within a similar NHS Administration environment

Skills and abilities

Essential

Good organisational skills Willingness to learn and use new software packages Able to establish effective working partnership with members of the multidisciplinary team Good written and verbal communication skills Excellent telephone manner

Personal qualities

Essential

Able to work with a multi professional team Highly motivated to improve the quality of patient care Approachable and supportive Ability to organise and prioritise Attention to detail Ability to work under pressure and meet deadlines

  • Senior Clinical Administrator

    2 weeks ago

    Bury St. Edmunds, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Are you an excellent communicator with an eye for detail? Do you have excellent administrative and IT skills? Are you looking for an exciting and rewarding challenge? Are you confident, proactive and able to work to maintain a strong degree of confidentiality? If you answered yes to the above, we have the perfect opportunity for you. An exciting and rare...

  • Nursing Associate

    7 days ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Band 4 Nursing Associate to join our Outpatients team. We are looking for a dynamic and highly motivated individual to join a team of dedicated and enthusiastic staff members who strive to deliver care of the highest quality. STAFF CAR PARKING Staff Car Parking on the West Suffolk Hospital Site is eligible for...

  • Nurse Assessor

    2 weeks ago

    Bury St Edmunds, United Kingdom GAIA RECRUITMENT LIMITED Full time

    Registered Nurse, RGN, RMN, RNLDClinic basedAssessment Roles in Bury St Edmunds,9 - 5:30 Monday to Friday all UK Bank Holidays offThe full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Hybrid working (clinic and home based) Part-time available.Do you want a role where your...

  • Nurse Assessor

    3 days ago

    Bury St Edmunds, United Kingdom GAIA RECRUITMENT LIMITED Full time

    Registered Nurse, RGN, RMN, RNLDClinic basedAssessment Roles in Bury St Edmunds,9 - 5:30 Monday to Friday all UK Bank Holidays offThe full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.Hybrid working (clinic and home based) Part-time available.Do you want a role where your...

  • Clinical Administrator

    2 weeks ago

    Bury St. Edmunds, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    We are looking for a administrator to work with an exciting new team which supports children and young people within schools to help them access mental health support earlier and when they need it. The Mental Health Support Teams (MHSTs) are based within schools and operate across Suffolk. The current vacancy will be for a team in the West Suffolk area. The...

  • Clinical Psychologist

    2 days ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    We are delighted to be able to advertise a fixed term one year contract to cover maternity leave for our existing psychologist in Integrated Pain Management Service (IPMS) at WSFT. The Integrated Pain Management Service (IPMS) provides support for both inpatients and outpatients. Our outpatient service offers support for patients with long term chronic...

  • Cardiology Nurse Specialist

    Found in: Talent UK C2 - 1 week ago

    Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Job summary We have an exciting opportunity vacant within the Heart failure specialist team, we are a friendly team who deliver specialist Nurse led care to our patients within the acute and community setting. The postholder will be working within the heart failure service (acute and community) working closely with the Virtual Ward team. They will...

  • Nurse Assessor

    Found in: Jooble UK C2 - 2 weeks ago

    Bury St Edmunds, Suffolk, United Kingdom GAIA RECRUITMENT LIMITED Full time

    Registered Nurse , RGN, RMN, RNLD Clinic basedAssessment Roles in Bury St Edmunds, 9 - 5:30 Monday to Friday all UK Bank Holidays off The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Hybrid working (clinic and home based) Part-time available. Do you want a role...

  • Nurse Assessor

    2 weeks ago

    Bury St Edmunds, Suffolk, United Kingdom GAIA RECRUITMENT LIMITED Full time

    Registered Nurse , RGN, RMN, RNLD Clinic basedAssessment Roles in Bury St Edmunds, 9 - 5:30 Monday to Friday all UK Bank Holidays off The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Hybrid working (clinic and home based) Part-time available. Do you want a role...

  • Clinical Services Manager

    Found in: Talent UK C2 - 1 week ago

    Bury St Edmunds, United Kingdom Stanton Surgery Full time

    About the Role Stanton Surgery has an exciting opportunity for a clinical services manager to work alongside our operations/HR manager & dispensary manager. Together the management team will oversee the smooth day-to-day running of the practice, working closely with the two GP partners. The management team will also liaise regularly to look at ways to...

  • Nurse Assessor

    Found in: Jooble UK C2 - 2 weeks ago

    Bury St Edmunds, Suffolk, United Kingdom GAIA RECRUITMENT LIMITED Full time

    Registered Nurse, RGN, RMN, RNLDClinic basedAssessment Roles in Bury St Edmunds,9 - 5:30 Monday to Friday all UK Bank Holidays off The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Hybrid working (clinic and home based) Part-time available. Do you want a role where your...

  • Nurse Assessor

    2 weeks ago

    Bury St Edmunds, Suffolk, United Kingdom GAIA RECRUITMENT LIMITED Full time

    Registered Nurse, RGN, RMN, RNLDClinic basedAssessment Roles in Bury St Edmunds,9 - 5:30 Monday to Friday all UK Bank Holidays off The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. Hybrid working (clinic and home based) Part-time available. Do you want a role where your...

  • Staff Nurse Gynaecology and Colposcopy Outpatient Department

    Found in: Talent UK C2 - 2 weeks ago

    Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Job summary We are looking for a part time compassionate and dedicated Band 5 Staff Nurse to join the Gynaecology Outpatient and Colposcopy team at the West Suffolk NHS Foundation Trust. You should have excellent communication and interpersonal skills and a genuine passion caring for Women undergoing all aspects of gynaecological care. As a Staff...

  • Senior Clinical Team Administrator

    2 days ago

    Bury St. Edmunds, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    Providing Senior Administration Support within the Business Support Team, supporting the West Suffolk Crisis Pathway within the Suffolk location, therefore this post will require the ability to travel to multi locations as and when required. Please see attached Job Description. Essential criteria: This role requires a good knowledge and understanding of data...

  • Clinical Helpline Professional

    7 days ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Please see job description for full details. Provide clinical updates to relatives of inpatients who contact the helpline Conduct GDPR checks in line with standard operating procedure (SOP) and use own initiative to identify any concerns with patient confidentiality Give emotional support to relatives who may be worried, distressed or anxious Adapt to...

  • Community Nursing Team Administrator

    2 weeks ago

    St. Austell, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

    **Community Nursing Team Administrator**: **Band 3**: **Main area** - Community Nursing Team Administrator - **Grade** - Band 3 - **Contract** - Permanent - **Hours** - Full time - Part time 37.5 hours per week (Usual shift 9am -5pm, Monday to Friday at current time) - **Job ref** - 201-23-604**Site** - St Austell Community Nurses - **Town** - St Austell -...

  • Sister/Charge Nurse

    Found in: Talent UK C2 - 2 weeks ago

    Bury St Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Job summary We are offering a permanent post at Band 6 Sister/Charge nurse position to join our team on the Respiratory ward. You will have the opportunity to be part of the senior nursing team, supporting the ward manager to oversee the delivery of patient care, the ward environment and management of resources. You will lead a team of staff, help...

  • Tarn Administrator

    14 hours ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    The Trauma Audit and Research Network (TARN) works across NHS Trusts in England and Wales to improve emergency health care systems, collating and analysing trauma patient care data within each Trust. An exciting opportunity has arisen for a Trauma Audit Research Network (TARN) Administrator within the Emergency Department at West Suffolk Hospital. The...

  • Clinical Support Team Administrator

    2 weeks ago

    Bury St. Edmunds, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    The Post Holder would provide Administration Support to our very busy Child & Family Team and would be expected to work alongside the wider Admin Team based within this area. Good office-based skills would be required, however, full training will be provided. Do you have excellent communications skills and a keen eye for detail? Can you effectively manage...

  • Administrator - Community

    6 days ago

    Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    Administrator - Adult Community Services 2 part time roles available, 30 & 17.5 Hours per week We have two opportunities that have arisen to join the Community and Integrated Services Business Support Team to provide administrative support to the Senior Management Team. We are looking for someone that has a positive attitude, enjoys being part of a small...