Head of Operational Resilience

3 weeks ago

Edinburgh, United Kingdom M&G Full time

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

Head of Operational Resilience & First Line Risk - PIA

The role holder supports the Head of Operations in the delivery, maintenance and management of PIA’s Operational Resilience activities including identification of Important Business Services, impact assessments, process mapping, tolerance setting, scenario testing, vulnerability remediation tracking and recovery planning. You will also ensure the execution of supporting policy requirements covering business continuity and crisis management activities.

The role holder supports the PIA Head of Operations in the delivery and ongoing management of First Line Risk in particular in the areas of Operational Resilience and Supplier Risk & oversight in line with our regulators’ expectations.

You will work closely with other key stakeholders within PIA; Poland and M&G to ensure a ‘joined up approach’ to first line risk controls, Third-Party and resilience oversight and effectiveness including the supplier risk oversight and data and technology teams. You will also need to work alongside enterprise teams such as Operational Risk and the M&G Operational Resilience department.

Through rigorous testing, you will need to analyse and identify any potential resilience vulnerabilities or risks to PIA’s Important Business Services, report and propose improvements to ensure tolerances can be maintained, especially during disruption events.

During any disruption, you will be required to coordinate PIAs business crisis management activities, feeding into the broader incident management framework, and keep Senior Management informed throughout, taking actions to ensure continuous improvement post any lessons learned activity.

Key Responsibilities:

Act as first point of contact and resilience SME for PIA, providing resilience and continuity advice to deliver a seamless Operational Resilience framework. Support the maturing of the Third-Party Risk framework, Operational Resilience framework and First Line Risk activity to enable data-driven insights and oversight of Third-Party Risk and Operational Resilience to the PIA Board of Directors, subsidiary Boards, senior management and other key stakeholders. Support engagement with key stakeholders on international Operational Resilience and Third-Party Risk Management and Outsourcing regulatory rules and guidance, incorporating these where relevant into PIA policies, standards, methods and tooling. Embed the Operational Resilience Framework within PIA to help drive the future resilience of our business. Support the completion of monthly/quarterly/annual risk deliverables, including but not limited to annual Due Diligence; review and update Exit Plans and Stressed Exit Plans; annual Risk Assessments etc. Engage with key stakeholders across PIA and Poland Business Areas as well as PIA Third-Party outsourcers and suppliers to mature the operating model, framework delivery and governance to allow PIA to better manage risks associated with our Third-Party suppliers and the wider Operational Resilience. Support maintenance and oversight of the PIA Operational Resilience and the Third-Party Risk Policies and Standards ensuring they are embedded in all areas of the business. Support the construction of key governance forum materials, take minutes and ensure the adequate tracking of outcomes and actions arising from relevant governance meetings associated with Third-Party risk and Operational Resilience are integrated into the PIA programme plan. Identify and maintain PIAs Important Business Services (IB Services), create and maintain process and dependency maps and tolerance statements for each service. Take part in testing within PIA; with Poland and PDL and relevant material suppliers and outsourcers. Ensure actions and gaps identified during the testing are addressed and closed within target timeline. Facilitate any required Operational Resilience and Third-Party Risk controls testing, assurance and / or audit examination requirements. Develop and present the annual Operational Resilience Self-Assessment, supporting the Accountable Executive with Senior Management and Board level reporting. Develop and regularly present on appropriate First Line risk including Operational Resilience and Third-Party suppliers reporting covering risks, vulnerabilities, compliance and issues embedding regular reporting within the PIAs governance structure.

Key Skills and Requirements:

Essential

Confident and effective at advising and briefing at all levels, including senior stakeholders. Stakeholder relationship and strong leadership skills Ability to work independently within a defined remit, managing schedule and objectives with minimal oversight. Strong communication skills displayed through confident interpersonal and presentation abilities. Ability to work within a wider team and collaborate effectively across teams and functions. Strong written and oral communication skills Awareness of and interest in risk management, Third-Party Oversight Risk and Operational Resilience including the step-up from traditional Business Continuity practices Experienced in process analysis, improvement, change management and governance. Interest in developing new or innovative solutions to supplier and Operational Resilience management, monitoring and governance challenges. Excellent working knowledge of risk management Ability to articulate key principles of Third-Party Risk and Resilience disciplines including supplier resilience. Stress resilient.

Desirable

Experience in delivery of First Line risk, Third-Party Risk management and/or Operational Resilience programmes. Experience of global regulatory horizon scanning, interpretation and implementation of regulatory requirements Experience of developing new or innovative solutions to resilience and Third-Party Risk management challenges. Experience of delivering training and awareness campaigns Experience of working in the Financial Sector (preferably in a dual FCA/PRA or CBI regulated firm) Experience in working with large and/or unstructured data sets on non-financial risk topics such as risk management, resilience or Third-Party Risk management / outsourcing. Detailed knowledge of operations methodologies, planning processes and techniques Understanding of the commerciality of the Business Detailed knowledge of financial services, regulatory and legislative frameworks Detailed knowledge of industry best practice and good network / links with individuals and external bodies Experience of developing clear, logical and comprehensive executive and board papers Experience of analysing and interpreting complex rules and regulations and applying such knowledge to provide solutions to business problems and issues Experience of liaising, influencing and negotiating effectively with internal parties and external parties at a senior level Experience of communicating complex issues in a clear and concise way that is appropriate to the audience in question Experience of proactively managing relationships in the face of challenge Experience in delivering in complex, diverse, ambiguous and high value programmes / projects Experience of operational planning and support Experience of vendor and supplier engagement and management Experience of managing and influencing a range of senior and executive stakeholders with competing interests / knowledge Experience of resolving conflicts across competing priorities
 

Recruiter : Martyn Jack

Location : Dublin

Closing Date : 10th May 2024

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

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