Macmillan Cancer Support Worker

2 weeks ago

Carmarthen, United Kingdom Hywel Dda University Health Board Full time

Job summary

An exciting opportunity has arisen for a Macmillan cancer support worker to join the Upper GI team and to be a part of the development of the service to support people with Upper GI within Hywel Dda. The cancer support workers role is to develop and provide holistic needs assessments service for cancer patients and assist, support and co-ordinate the pathway for patients under the supervision of the cancer CNS Team. A large part of the role will be to be responsible for providing administrative and coordinative support to patients, families, providing holistic needs assessments and coordinating and monitoring the risk stratified follow up pathway. Working under the supervision of the clinical nurse specialists, the support worker must ensure the efficient channelling and close co-ordination of the patient pathway ensuring robust communication between consultants, cancer nurse specialists, GP's and other staff involved in the cancer pathway.

Main duties of the job

To provide general information and support about cancer and cancer services. A key aspect of the role involves daily and direct ( face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer. Communication in this context requires a high degree of empathy, understanding, diplomacy, honestly and integrity.

Triage patients, using a risk assessment framework and initiate appropriate response according to the protocols and individual pathways, using good communication skills, basic clinical awareness and appropriate tools and procedures, liaising as appropriate when non routine and refer complex decisions to the team for assessment and review.

Provide basic telephone and face to face advice and refer on or sign-post to other sources of support. Provide support to patients in clinic setting when required. Coordinate the necessary assessments, appointments or investigations to fast track people back into the system when required.

Demonstrate the ability to recognise and respond appropriately when faced with a sudden deterioration or an emergency situation, alerting the team or enabling rapid response as appropriate. Support information provision and signpost as appropriate. Guide people through the use of self-assessment resources.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.

Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.

Two integrated care centres (Aberaeron and Cardigan, Ceredigion).

Job description

Job responsibilities

The cancer support worker will be responsible in providing support to ensure the smooth co-ordination of pathways and effective communication within the wider MDT.

We are looking for a talented individual who is keen to learn and be a proactive member of the team within the Health Board environment. You must be confident and be able to demonstrate the best verbal and written and IT communication skills, as well as organisational, planning and negotiation skills.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 12/12/2024

Person Specification

Qualifications and Knowledge

Essential

GSCE English Language and Mathematics (Grades A-C) or equivalent. Diploma/Level 4 qualification OR NVQ3 plus additional training to diploma level equivalent, or equivalent through short courses.

Desirable

Counselling qualification.

Experience

Essential

Relevant health or social care experience Experience in administrative role and in the use of data management Experience in working in a multi-professional environment. Experience of support/teaching patients and carers.

Language Skills

Desirable

Welsh Speaker ( Level 1 )

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