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Accounts Payable Analyst

4 months ago

Stretford, United Kingdom Travel Counsellors Ltd Full time

This Accounts Payable Analyst role involves working closely as part of the accounts payable team to ensure the delivery of a high service level whilst working within internal compliance and legislation requirements.

You will be an experienced Analyst with accounts payable and/or customer service experience with a track record of delivering a high level of customer care in a fast-paced, changing environment.

Accounts Payable Analyst Principal Accountabilities
  • Ensuring the accurate and timely delivery of Accounts Payable services, including analysing daily KPIs
  • Escalating issues and queries, if necessary, to management
  • Supporting any outsourcing provider to achieve and exceed KPI expectations whilst working within the agreed SLAs
  • Performing root cause analysis of complex issues to drive improvement and issue resolution in the end-to-end AP Process flow
  • Identifying potential process improvements to increase efficiency
  • Creating Standard Operating Procedures (SOPs) and Work Instructions (WIs) for the team
  • Being the first point of contact to the business, TCs, and any third-party service providers as an SME (Subject Matter Expert)
  • Educating suppliers, business users, and TCs to aid reduction in exceptions and demand on query management
  • Coordinating and delivering training sessions and/or materials to TCs and the business
  • Building successful business relationships at all levels (particularly in Finance and with TCs) to encourage efficiency and understanding
  • Managing and prioritising daily workload to ensure deadlines are met/exceeded for all activities
  • Providing excellent customer relations, written and verbal, to suppliers, TCs, and the business
  • Working within Travel Counsellors internal compliance/guidance rules, applicable legislations, and CARE values
Benefits
  • A competitive basic salary + annual company bonus
  • Flexible hybrid working model (2 days home, 3 days office)
  • Career development and promotional opportunities
  • 25 days holidays (increasing to 28 after 5 years of service)
  • A Moments That Matter Day (annually)
  • Enhanced maternity/paternity pay
  • Holiday buy and sell (up to 5 days per year)
  • 3 paid days charity leave
  • Company events, socials, and incentives
  • 3x annual salary death in service benefit
  • Company pension scheme
  • Costco membership
  • Salary sacrifice, company car scheme
  • Cycle to Work Scheme
  • Employee Assistance Programme
  • Free breakfast, fruit, and hot/cold beverages
  • Referral scheme
  • Employee discount
  • Private medical insurance (taxable benefit) or healthcare cash plan (costs incurred by employees)