Graduate Sales Support Executive

2 months ago


Manchester, United Kingdom CarFinance 247 Full time

About The Role

Our friendly Dealer Intro Fulfilment Executives are responsible for managing a client base daily, this role involves handling a mixture of heavy administration duties such as checking/verifying of documents and making outbound calls to our customers where necessary, as well as helping our customers at the end of the customer journey who need support completing their finance documents and/or understanding their finance agreements.

You will also work closely with our partnered dealerships and ensure that all their administrative needs are met, ensuring a swift and smooth payout and answering any queries they may have about the process.

There is also the opportunity to earn additional commission through the sale of our breakdown and warranty services to our customers. Full training will be provided, and no sales experience is necessary

Hours are full time, 37.5 hours per week. Mon-Fri shifts are between the hours of 9am-7pm. 1 in 3 Saturdays on a rotating basis, 9am-5:30pm.

Responsibilities Include

Assisting with all pre & post sales activities, such as document checking/verifying Managing a client base and working alongside our Business Managers to help provide a seamless journey for our customers and dealers. Providing the link between the Business Managers and other internal teams, ensuring a smooth process for our customers. Assisting with all pre & post sales activities, such as document checking/verifying. Providing a helping hand for customers who need support completing documents or understanding their finance agreements. Arrange and Upload documentations, checking for accuracy which may include checking proof of ID, identifying errors , discrepancies, vulnerability and fraud Handle Internal/teams calls and email queries from departments, funders, and customers. Maintain Confidentiality over personal data and information relating to our partnerships and customers Process large volumes of work in line with company SLA’s and quality standards Working closely with our finance partners, providing the final paperwork for an approved pay out. Exude confidence, enthusiasm, and energy. Pitch our warranty and breakdown services to our customers, working toward a set target Job

About You

Having worked within an FCA regulated environment is preferred but not essential. Be extremely organised and good attention to detail.  Previous experience of working within a fast-paced environment Positive attitude and willingness to learn.

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