Patient Administrator
2 weeks ago
Job summary
We are looking for a Patient Administrator to join our Endoscopy team on a full time basis, at our Endoscopy unit in Witney.
As a Patient Administrator with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway.
Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.
Main duties of the job
What you will do:
Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure
Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system
Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators
Assisting in the completion of month end administrative procedures for the management teamEnsuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded, and banked promptly
About you:
Experienced working in a customer or patient focused environment
Confident using Microsoft packages and other IT systems
Strong communication skills, both written and verbal
The ability to work independently and as part of a multi skilled team
About us
InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 4 million people in their healthcare journeys, the majority of these are NHS patients and service users.
As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.
Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessiblecommunity settings, serving 5 million patientsfrom 1,000 locations by 2025.
Job description
Job responsibilities
We are looking for a Patient Admin to join our Endoscopy team on a full time basis ( x4 shifts a week, 8am - 6pm , including weekend which will be on a rotation), at our Endoscopy unit in Witney. As a Patient Admin with InHealth, you will ensure our patients receive a professional and patient focused service throughout their diagnostic pathway. Working alongside your clinical colleagues in a dynamic, fast paced environment, you will also provide administrative support for the endoscopy services we provide.
What you will do:
Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure General administrative duties to support the unit team such as scanning documents, preparing patient notes and updating patient administration systems with accurate information relating to patient appointments Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Tracking and distributing reports to referrers, ensuring that results are dispatched in line with timescales Working with the wider operational team and the booking service to resolve queries and ensure the best patient experience at all times.About you:
Experienced working in a customer or patient focused environment Confident using Microsoft packages and other IT systems Strong communication skills, both written and verbal The ability to work independently and as part of a multi skilled team Person Specification
Qualifications
Essential
.
Desirable
.
Experience
Essential
.
Desirable
.
Additional Criteria
Essential
.
Desirable
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