Receptionist

Job summary

Receptionist and Administrator Vacancy

Part Time and Full Time Receptionist considered - must include a Friday

Working days/hours - Monday to Friday, hours between 8:00 am and 6:30 pm.

An exciting opportunity to join our friendly andwelcoming Reception team, working across two sites, in our five-doctorGP partnership, based in rural Shropshire, just south of Shrewsbury.

Main duties of the job

Main duties of the job

To provide a first pointof contact for patients at the reception desk, and on the telephones, and actas a focal point of communication between patients, doctors, the Primary HealthCare Team and the administration staff. To book and manage appointments andprovide reception cover across both of our practice sites.

About us

About us

Our dual site dispensing practice with just over 10,300 patients has a positive, pleasant and friendly working atmosphereand the partners and staff strive to keep it so. The team work well togetherwith the sole aim to provide high quality patient care to our population.

Job description

Job responsibilities

JOB DESCRIPTION

RECEPTIONIST

Responsible To: Practice Manager

PURPOSE OF POST:

To provide a point of contact for patients and act as a focal point of communication between patients, doctors, the Primary Health Care Team and the administration staff. To book appointments and provide reception cover across both of our practice sites.

Major Duties and Responsibilities of the Post

Duties:

Ensure efficiency of the EMIS computerized appointment system and monitor the flow of patients into consulting rooms.

Ensure that patients without appointments but who need to see a doctor urgently are seen in a logical and non-disruptive manner.

Respond to all requests for assistance from patients and other visitors

EMIS Appointment System:

Ensure accurate and timely entries are made onto the patient administration system, EMIS. Book appointments and recalls ensuring sufficient information is recorded to retrieve medical records Monitor effectiveness of the system and report any problems or variations required

Management of Medical Records:

Retrieve and re file records if required, ensuring that strict alphabetical order is adhered to

Operation of Telephone System:

Receive and make calls as required. Divert calls and take accurate messages as required Ensure that the system is operational at the beginning of each day and switch to night service at the end of each day

Start and End of Day Procedures:

Open up premises at the start of day, making tea & coffee and make all necessary preparations to receive patients Download Shropdoc reports, print off and pass to duty GP Any other delegated duties considered appropriate to the post

Special Requirements of the Post:

An understanding, acceptance and adherence to the need for strict confidentiality as failure to do so will result in dismissal An ability to use own judgment, resourcefulness, common sense to respond to patients non clinical inquiries and requests Excellent communication skills Accuracy in transcribing information Ability to work without supervision and determine own workload priorities Keyboard skills and computer literacy skills desirable Ability to work well within a team and under pressure Ability to be flexible within the working week if needed, and to be prepared to work some evenings and weekends as and when required Person Specification

Qualifications

Essential

Education to GCSE (or equivalent) including English language

Desirable

Word and Excel qualifications

Experience

Essential

Excellent interpersonal and communication skills, verbal and written Ability to use initiative, judgement and common sense Good organisational skills Good IT and keyboard skills

Desirable

Medical receptionist and/or equivalent experience Customer service or equivalent experience/ previous experience in a post dealing with the general public

Personal Attributes

Essential

Compassion and integrity Ability to work on own initiative, under pressure and as part of a team and ability to be flexible regarding hours/tasks Willingness to learn Professional appearance Ability to be discrete and maintain absolute confidentiality Attention to detail Ability to work confidently within the role, referring matters to doctors or practice manager appropriately

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