Site Services Specialist- Print Room

4 months ago

St Neots, United Kingdom Ricoh Full time

What you will be doing

We have an exciting new opportunity here at Ricoh for a Site Services Specialist to join our team. The successful candidate will be managing incoming requests in a busy print room, working independently to fulfil orders in a timely manner, and whilst previous experience in a similar role is desirable, it is not essential:

Deliver an efficient Print Room service to the customer, to meet agreed SLA’s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology.

You will ideally have

Experience working in a print room role desirable but not essential IT literate Ability to work independently Good organisational skills with an attention to detail Excellent communication skills, both verbal and in writing Excellent customer service skills Ability to demonstrate commitment and flexibility Multi-tasking skills and ability to work on a variety of items simultaneously Good time management skills with the ability to work well under pressure

We receive a high volume of applications for our roles, so we encourage you to apply as soon as possible

In return for your commitment, you can expect

We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.

In return for your commitment, we can offer you:

working in line with role requirements An Excellent package with solid basic, strong bonus and company benefits including: A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase schemeFlexible retirement planto support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.Company car / car allowance (role-specific), cycle to work scheme Opportunity to join a global company

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