Student Success Tutor

4 months ago


Manchester, United Kingdom GBS Global Applied Knowledge Full time
Student Success Tutor - CCCU - Manchester

Student Success Tutor are pivotal in GBS’ ability to maintain high levels of student retention and satisfaction.  Problem solving and pre-emptive action are the heart of the Student Success Tutor role.

You will be a nominated adviser for a defined group of students and the first port of call for all questions they may have.  As a Student Success Tutor, you will be the main interface between the student and GBS services.   You will be responsible for knowing and remaining in contact with the students assigned to you with the aim of helping, supporting and advising them across a wide range of areas and services offered by GBS. You will offer first line help with academic and IT questions, directing students through key tasks and classroom requirements throughout the academic year.  You will help students manage circumstances surrounding assignment submission and provide guidance on mitigating circumstances and other relevant academic processes.  You will facilitate students in accessing academic support, career guidance services and a wide range of other services to support students.  For students with personal learning plans, you will aid the Student Welfare team in ensuring student needs are communicated with faculty.  You will also play a key role in alerting GBS to students who are showing signs of disengagement, referring students to our specialist retention team.  

Please note, this role is not eligible for visa sponsorship.

Main Responsibilities

  • To maintain a comprehensive and contemporary knowledge of all the support services available at GBS and our partner organisations 
  • To guide students in accessing our support services and those of our partner organisations.
  • To triage student problems, offering immediate support to resolve issues or referring on as appropriate.
  • To understand mitigating circumstances, deferral procedures and other academic regulations in order to be able to advise students accordingly.
  • To provide basic academic support to students, both inside and outside of the classroom.
  • To refer students to the support service appropriate for their needs, whether it is academic, welfare or career oriented.
  • To help students navigate learning resources, both library and e-library resourcing.
  • To provide basic IT support, inside and outside the classroom.
  • To signpost students to appropriate IT helpdesks.
  • To identify and report common academic and IT related issues that might benefit from a pre-emptive solution.
  • To monitor student attendance on a session by session basis.
  • To ensure that all students who are missing one week of study are contacted, by either an SSA or an academic, and attempts made to re-engage those students.
  • To maintain accurate records of student contact.
  • To refer all students missing two weeks or more, or with less than 50% attendance, to the Retention Team.
  • To work with academic colleagues to contact all students who have not submitted summative assessments and refer to the retention team as appropriate.
  • To assist with ensuring communication with students is both timely and effective, employing a range of digital and in person methods.
  • To assist with the administration of surveys and the collection of results for analysis by the Planning, Information and Delivery department.
  • To assist Registry with induction/enrolment processes as required.

Requirements
  • Bachelor’s degree and typically 5 years of administrative experience in a busy environment, ideally in Higher Education. 
  • A strongly developed sense of service delivery and customer/student focused approach. 
  • Strong interpersonal skills – active listening, excellent written and verbal communication. 
  • Strong administrative skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail. 
  • Good attention to detail. 
  • Ability to work well as part of a team. 
  • Ability to work under pressure and to deadlines. 
  • The post holder must be flexible, approachable and helpful with a strong customer service ethic. 
  • The post holder will use initiative and judgement to resolve matters. 
  • Ability to handle sensitive and personal information with tact and confidentiality. 
  • Ability to maintain working relationships and appropriate boundaries, typically required when referring students to appropriate support 

 

OTHER INFORMATION

 

The candidate will also be expected to demonstrate their commitment:

  • to GBS values and regulations, including equal opportunities policy.
  • the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy.
  • to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.

 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.

 

 

Other Information

  #LI-Onsite

#indeedjuly


  • Student Success Tutor

    7 months ago


    Manchester, United Kingdom UK Management College Full time

    **Job Purpose**: The primary purpose of the Success Tutor role at UK Management College is to offer bespoke academic assistance to students, enhancing their learning experience and supporting their academic journey. The Success Tutor acts as a vital link between students and the college's faculty and administrative staff, providing guidance, mentorship, and...

  • Student Success Tutor

    4 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Student Success TutorEmployment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annuallyLocation: ON-SITE, Manchester, UKAbout the Role:The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This...

  • Student Success Tutor

    3 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time €30,000

    Company: Elizabeth School of London Job Title: Student Success Tutor Employment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annually Location: ON-SITE, Manchester, UK About the Role: The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs....

  • Student Success Tutor

    3 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Student Success TutorEmployment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annuallyLocation: ON-SITE, Manchester, UKAbout the Role:The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This...

  • Student Success Tutor

    4 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Student Success TutorEmployment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annuallyLocation: ON-SITE, Manchester, UKAbout the Role:The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This...

  • Student Success Tutor

    3 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time

    Job Description Company: Elizabeth School of London Job Title: Student Success Tutor Employment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annually Location: ON-SITE, Manchester, UK About the Role: The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for...

  • Student Success Tutor

    4 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Student Success TutorEmployment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annuallyLocation: ON-SITE, Manchester, UKAbout the Role:The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This...

  • Student Success Tutor

    4 weeks ago


    Manchester, UK, Greater Manchester, United Kingdom Elizabeth School of London Full time

    Company: Elizabeth School of London Job Title: Student Success TutorEmployment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annuallyLocation: ON-SITE, Manchester, UKAbout the Role:The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This...


  • Manchester, United Kingdom Tutor Doctor Full time

    **Full job description** We are in need of a tutor in Economics A Levels - Must have good curriculum knowledge - Must be flexible to tutor online and in person. - Must have a DBS certificate. - Students ready to start - Self Employed **Job Type**: Part-time **Salary**: £14.00-£18.00 per hour Expected hours: 10 hours per week Schedule: - Day shift -...


  • Manchester, United Kingdom The Tutor Trust Full time

    We're a Northern charity dedicated to providing high-quality tutoring services to young people in schools.Our mission is to empower students by offering subsidised tuition, supporting them to reach their full potential.We partner with Primary and Secondary schools across the North of England, providing Maths, English, and Science support to pupils in...

  • Student Success Coach

    4 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time

    Job Title: Student Success TutorElizabeth School of London is seeking a highly motivated and experienced Student Success Tutor to join our team. As a Student Success Tutor, you will play a vital role in supporting students to achieve their academic goals and succeed in their studies.Key Responsibilities:Provide guidance and support to students to help them...

  • Primary Tutor

    15 hours ago


    Manchester, United Kingdom The Tutor Trust Full time

    About the Tutor RoleAt The Tutor Trust, we provide high-quality tutoring services to young people who need support in their educational journey. We are seeking a skilled Tutor to join our team.Job Responsibilities:Tutor Primary students in Maths and ReadingPlan and deliver tuition for groups of up to three pupilsForm impactful relationships with pupils over...

  • Student Success Coach

    4 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time

    Job DescriptionCompany: Elizabeth School of LondonJob Title: Student Success TutorEmployment Type: Full-time (Monday to Friday)Salary: Up to £30,000 annuallyLocation: ON-SITE, Manchester, UKAbout the Role:The Student Success Tutor will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs....


  • Manchester, United Kingdom The Tutor Trust Full time

    About the RoleWe're seeking a qualified teacher to provide tutoring services to students in Primary and Secondary education. As a Subject Specialist Tutor, you'll work with pupils in Maths, English, and Science, forming impactful relationships and delivering tuition on a self-employed basis.Key ResponsibilitiesPlan and deliver tuition for groups of up to...

  • Student Success Coach

    3 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time

    About the Role:The Student Success Tutor will be responsible for providing support to students to help them achieve their academic goals. This will include offering guidance on academic skills, providing resources and referrals to students, and working with students to develop strategies for improving their academic performance.Key Responsibilities:Provide...


  • Manchester, United Kingdom The Tutor Trust Full time

    We're a charity dedicated to providing tutoring services to schools on a not-for-profit basis. Our mission is to empower young people through education – we offer subsidised, high-quality tutoring to support them in unlocking their potential.Working in partnership with schools across the North, we support pupils in Maths, English, and Science. We also work...

  • Student Success Coach

    4 weeks ago


    Manchester, United Kingdom GBS Global Applied Knowledge Full time

    Student Success Tutor RoleAs a Student Success Tutor at GBS Global Applied Knowledge, you will play a pivotal role in maintaining high levels of student retention and satisfaction. Your problem-solving and pre-emptive action skills will be essential in this role.You will be a nominated adviser for a defined group of students, serving as their first point of...

  • Tutoring Expert

    15 hours ago


    Manchester, United Kingdom The Tutor Trust Full time

    About The Tutor TrustWe're a proudly Northern charity providing high-quality tutoring services on a not-for-profit basis. Our mission is to transform lives by offering subsidised, high-quality support to young people who might otherwise lack access to tutoring.Our work directly supports Primary and Secondary schools across the Greater Manchester, Merseyside,...

  • Student Success Coach

    4 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time £30,000

    About the Role:The Student Success Tutor will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This student-centred role coordinates with the many queries of students enrolled in our programmes. Workshops and other teaching-related activities may be included. The SSTs are also...

  • Student Success Coach

    4 weeks ago


    Manchester, United Kingdom Elizabeth School of London Full time

    At Elizabeth School of London, we are seeking a highly motivated and student-focused individual to join our team as a Student Success Tutor. This is an exciting opportunity to make a positive impact on our students' academic journey and contribute to their overall success.The successful candidate will be responsible for providing exceptional support to our...