Team Leader

2 months ago

High Wycombe, United Kingdom Buckinghamshire Healthcare NHS Trust Full time

Job summary

Due to internal promotion and restructuring within the Outpatients department, the opportunity has arisen for enthusiastic and motivated individuals to join the Patient Access management team and take a key lead its development into a modern and patient focused service. We have two full time Team Leader vacancies based at both Stoke Mandeville and Wycombe Hospitals.

Team Leaders will be based at both Stoke Mandeville and Wycombe Hospital Outpatient Reception Departments. They also will have responsibility for Thame, Buckingham and Marlow Community Receptions depending on base location.

Main duties of the job

To be considered for this role, you must have a good standard of education ie GCSE Maths and English or equivalent and have an awareness and understanding of waiting list management. Previous experience of leadership and operational management of performance targets within a healthcare environment would be very beneficial.

Having responsibility for appointment booking processes, as a Team Leader, you would work with peers across the Trust to provide an efficient and effective administration service to our patients and clinicians, by achieving and improving performance against local and national standards.

Ensure that staff always adhere to the Patient Access Department standard operating procedures, highlighting to senior management any situations where this is not achievable.

Provide cross-cover for other Team Leaders across the function to ensure a consistent and effective service is always maintained.

To attend any meetings relevant to your role or as requested by the Access/Site Managers.

This is a varied role in a very busy and demanding environment where you will also have direct responsibility for the day-to-day organisation, management and welfare of your team.

About us

Listen to why colleagues think we are a great place to work -

What does Buckinghamshire Healthcare NHS Trust offer you?

As part of our BHT family, youll benefit from learning and development opportunities to support your career progression.

We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.

We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

Were committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.

As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.

Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.

What do we stand for?

Our vision is to provide outstanding care, support healthy communities and be a great place to work.

Our mission is to provide personal and compassionate care every time.

Our CARE values are collaborate, aspire, respect and enable.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

Person Specification

EDUCATION, QUALIFICATIONS & TR

Essential

Good Standard of education GCSE Maths and English or equivalent

Desirable

Previous NHS experience

EXPERIENCE

Essential

Use of Microsoft office packages Good communication skills, at all levels and across a range of individuals including clinical staff and patients Previous experience of supervising a team Experience of having worked to performance targets and within a service level agreement Previous experience of supervising a team Previous experience managing change

Desirable

Experience of coaching/teaching of staff Awareness and understanding of patient tracking list management

SKILLS, ABILITIES AND KNOWLEDGE

Essential

Excellent customer care skills and experience of working within a customer facing environment Demonstration of the ability to motivate self and others Track record of being a good team worker Evidence of initiating skills and working practices to develop local protocols Ability to work with differing client groups particularly with unusual/difficult cases/situations

SPECIAL CIRCUMSTANCES

Essential

Work flexible hours, as the service requires . Able to work across multiple sites

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