Assistant Centre Manager

6 months ago

London, United Kingdom One Avenue Group Full time

We at One Avenue are hospitality-led Business Centre Operators looking for a personable and driven individual who is keen to develop their business management skillsets in our Assistant Centre Manager role.

Whilst reporting to the Centre Manager, the key responsibilities of an Assistant Centre Manager will include, but are not limited to:

Centre Standards:

  • Ensure centre standards regarding cleanliness and hospitality are consistently maintained

On Site Staff Management:

  • Manage on-site staff including Client Experience Assistants (CEAs), cleaners, handymen and contractors
  • Ensure daily job responsibilities of each team member are balanced and executed effectively and efficiently
  • Conduct regular team 1-2-1 meetings, set milestones, and create personal development plans
  • Plan, execute, and document daily team meetings
  • Approve the teams annual leave and document sickness
  • Deputise for the Centre Manager as needed

Operational Tasks:

  • Learn and adhere to procedures, setting a positive example at all times
  • Organise and implement office decoration in show offices
  • Execute client office moves and changes efficiently
  • Actioning Health & Safety / Fire Safety Checks

Client Community Building:

  • Foster a sense of community between One Avenue and our clients
  • Address client needs and queries promptly and effectively
  • Organise client events to enhance engagement and satisfaction

Client Billing and Administration:

  • Manage client billing on an ad hoc basis

As this is a client facing operations role, One Avenue Assistant Centre Managers are expected to be onsite 5 days a week and also need to be responsive and on-call in the event of site emergencies, or for client requests.

Requirements

Serviced Office industry experience is not required for this role One Avenue is seeking applications where the candidate can demonstrate at least 5 years’ operational experience within any client-facing industry. We welcome applicants with transferrable experience in other industries, and will provide support and guidance for all aspects of the role.

In addition, the following experience would also be favourable:

  • Management experience
  • Proficient use of Microsoft Office Word, Excel & PowerPoint

Our ideal candidate for this role would possess the following key attributes:

  • Possess an exceptional eye for detail and are committed to maintaining our high standards
  • Strive for perfection in every task
  • Leads by example and carries out responsibilities with a hands-on approach
  • Willing and ‘can-do’ attitude
  • Motivational and energetic leadership style with the ability to accurately assess others’ needs and respond accordingly
  • Exceptional written and verbal communication skills, adaptable according to recipient and situation
  • Extremely organised and able to stay in control under pressure
  • Ability to prioritise and organise workload and remain composed as and when demands may change
  • Sufficient self-drive to achieve one’s potential with the ability to work through obstacles with grit, determination and ownership
  • A desire to build a career in a space where continual growth and learning is required
  • Ability to accept and implement constructive feedback with positivity

Candidates must excel in a fast-paced operational environment, adapting quickly to changing demands. The role requires multitasking and flexibility, as no day is the same. Those comfortable with unpredictability and dynamic priorities will thrive.

Benefits

Joining our team as a Assistant Centre Manager isn't just about fulfilling a role; it's embarking on a career journey filled with growth and opportunity. This position offers a unique pathway to develop business skills that are essential for career success in operations and business in general.

As you immerse yourself in the responsibilities of this role, you'll have the chance to hone your abilities in:

  • Operational Excellence
  • On Site Staff Management
  • Facilities Management
  • Client Engagement
  • Community Building
  • Communication and Reporting
  • Administrative Competence

This role offers opportunities for career progression based on performance.

  • Initial annual starting salary of £35-40k
  • Annual bonus based on site and company performance
  • 33 days annual leave (inc. of all bank holidays)
  • Fully paid training opportunities
  • Social events
  • Supportive team-oriented culture across organisation

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