Medical Secretary
1 week ago
Job summary
An exciting opportunity is available for a MedicalSecretary to join a friendly, forward-thinking Practice. We are looking for anenthusiastic, motivated individual to join our administration team providinghigh successful candidate will provide essential secretarial support to the whole team.
Our team consists of doctors, nurses, nursepractitioners, pharmacists, and care-coordinators who are supported by afantastic admin and care navigation team.
There is the opportunity to continue or join the NHS pension scheme.
Thisis an exciting opportunity for an individual who relishes a challenge and iskeen to use their own initiative, in a busy department.
Main duties of the job
The secretarial team is responsible for dealing with all clinical correspondences referrals and related queries.
The post holder will be communicating regularly with doctors, nurses, paramedics, hospital departments and of course patients. The post holder will need to be organised, flexible and have good communication skills. The ability to work under pressure and effectively prioritise their own workload is essential. In return, they will be working in a very friendly and supportive environment.
About us
We are a friendly, successful, training and research practice of over 11,500 patients with an informal and supportive culture, which aims to ensure a good work life balance is maintained for all staff. Fallodon Way Medical Centre islocated in Henleaze, which is a leafy inner suburb of Bristol, with good schools and amenities. We have a relatively high elderly population but also a good mix with families. We encourage and support ongoing professional development.
The practice combines the best of traditional and innovative working, currently with 5 partners and 4 associate GPs. The practice is both proactive and reactive about managing the ever-changing workload in General Practice, offering a supportive environment and good work-life balance.
The practice is supported by ANPs, a Pharmacy team including two Practice Pharmacists, an Award-winning Care Coordination team, a Social Prescriber, First Contact Physio and mental health practitioner. There is a team of workflow administrators assisting the clinical team in managing inbound correspondence and results.
Job description
Job responsibilities
1.Providefull secretarial support to the consultants and member of their teams regardinggeneral medical duties and specialist work.
2.Toliaise and communicate effectively with GPs, Practice Staff, Patients, HospitalStaff, Community Nursing Teams, ERS and Funding Team Personnel.
3.Audiotyping using digital dictation system to ensure routine NHS referral lettersand private referrals are distributed efficiently and within a 5 working dayperiod. Ensuring appropriate enclosuresare attached to all referrals as necessary.
4.Ensure2WW referrals are dealt with within 24 hour working day period via the ERSsystem and contain all relevant information.
5.Keepup to date with changes in referral pathways, new proformas and fundingcriteria via emails sent to the practice.
6.Typingof medical reports, ensuring valid patient consent, liaising with patientswhere they wish to read reports prior to despatch.
7.Typingof private work within 10 working days on behalf of patients and generatinginvoices, ensuring invoice spread sheet is updated.
8.Resolvequeries from GPs via practice notes and Docman.
9.Undertakequeries on behalf of patients, contacting hospitals and other external agenciesas needed. Endeavour to resolve, keepingpatient informed.
10.Recorddata accurately and appropriately connected to patients in order to ensure goodcommunication and audit standards.
11.Regularlylook at and deal with appropriately the ERS Worklists.
12.Toassist in the management of requests for copy notes and medical records.
13.Toassist in the receipt of patient requests for private work, making appointmentsand liaising with the appropriate clinician to ensure that work is completed ina timely fashion.
14.Wherereasonably possible, to provide extra hours to cover staff planned absencesand, if possible, to assist by providing overtime to cover sickness absences.
This job description is not a complete list ofduties but is intended to give a general indication of the range of workundertaken. It will vary over time asdemands and priorities within the Practice change.
Person Specification
Skills and Knowledge
Essential
Excellent IT skills Ability to work within a team and develop good working relationships with colleagues at all levels. An excellent standard of grammar and spelling in the English language The ability to work effectively when busy and multi task when required Excellent communication skills, both written and verbal Ability to meet deadlines and work under pressure
Desirable
Use of medical terminology Previous experience that demonstrates good attention to detail
Experience
Essential
At least 2 years previous Secretarial experience. Competent data collection and data quality Working with confidential documents and information
Desirable
Previous NHS experience
Qualifications
Essential
Good general education with English and Maths to GSCE standard or equivalent.-
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