Complaint Handler

Description

JOB TITLE: Complaint Handler SALARY: £26,990 LOCATION(S): Villiers House, Douglas. Isle of Man HOURS : Full-time – Reduce hours will be considered.  WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this Opportunity

The Crown Dependencies business is the fastest growing business in LBG so it’s a really great time to join and make a real difference.

As a complaint handler you'll be providing a high level of service by supporting customers in putting things right and restoring their faith in the bank. Customer service and quality are key, so you'll be aiming to exceed customer expectations through the work you deliver. You’ll be required to communicate in an empathetic and professional way by either telephone or written/email communication You’ll be delivering on customer promises and maintaining good knowledge of products, policies and procedures within a fast-paced environment. Adapts to change and displays LBG Values. As your experience grows, you'll be dealing with complex matters, using your customer service experience to efficiently manage customer relationships.

From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.

Why Lloyds Banking Group

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

What you’ll need

Excellent communication skills both written and verbal. A proven record in delivering great Customer Service Attention to detail. Problem solving/ investigation skills. An ability to adapt to change

And any experience of these would be really useful

Banking or business experience dealing with customers.

 About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 22 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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