Field Service Technician

4 weeks ago

Swadlincote, United Kingdom Sandvik Full time

Sandvik Rock Processing Solutions, Division Mobile Crushing & Screening is recruiting for a:

Field Service Technician - Southern England based

Sandvik is a high-tech, global engineering group offering advanced products and services that enhance customer productivity, profitability and safety. We have world - leading positions in selected areas - tools for metal cutting, equipment and tools for the mining and construction industries, stainless materials, special alloys, metallic and ceramic resistance materials as well as process systems. The Group has about 37,000 employees and representation in approximately 160 countries. This position will work with Division Mobile Crushing and Screening, part of business area Sandvik Rock Processing Solutions.

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. While discussing the best solution for you today, we are already thinking ahead to the best solution for you tomorrow. Our proactive career planning ensures that your performance is recognised and offers various ways to fuel your growth towards exceptional achievements.

About the Role

Working closely with the service manager the service engineer is responsible for ensuring customer satisfaction by installing, repairing, inspecting and commissioning servicing, considering economical and other aspects.

We are looking for an experienced and motivated Service Technician to join our team. As a Service Technician, you will be responsible for installing, repairing, inspecting and commissioning products and equipment of different kinds at customer sites or our own premises.

The Service Technician will:

• Install, repair, inspect and commission products and equipment of different kind at customer site or own premises.

• Report and document results after above actions.

• Responsible for plan, conduct and maintain tools and equipment for service work.

• Support the customer’s product/equipment/processes by suggesting possible improvements

• Provide technical support to the sales team.

• Provide problem solving to customer.

• Ability to produce positive results in sales-client interventions.

• Guide colleagues in service methods and tools.

• Share own knowledge to enable colleagues to expand their knowledge.

You will be required to report and document the results of your work and maintain tools and equipment for service work.

You must have excellent problem-solving skills and be able to provide technical support to the sales team. You must be able to produce positive results in sales-client interventions and guide colleagues in service methods and tools.

You should also be able to suggest possible improvements to the customer’s product, equipment and processes. 

We are looking for someone with excellent communication and interpersonal skills who is able to work independently and as part of a team. The ideal candidate should have a minimum of two years of experience in a similar role and be willing to travel to customer sites.

You will problem solve by using approaches, tools, techniques for recognizing, operational & process problems. The successful applicant will have the ability to apply this knowledge appropriately in different kinds of situations. You will have Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

This position is flexible to location, to be based in Southern England based (Eligibility to Work in the UK required). Travel to sites will be required for this position.

Essential Criteria

Proven experience in a business similar role ideally within the construction or mining industry. Proficient in the use of Microsoft Packages Experienced performer with good interpersonal and communication skills. Relevant Technical qualifications or experience Fluency in English

Learn more about our business by visiting our , or . 

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