Warranty Administrator

Job Description

We have an open position for a Warranty Administrator in our Enniskillen site. The role reports directly to our Site Aftersales Manager and will be involved in the administration of warranty claims, service packs and general administrative duties that fall within the Service department.

About The Role

The role:

• Supporting with customer service and customer satisfaction outcomes relating to warranty.

• Submitting, processing and monitoring warranty claims in line with manufacture expectations.

• Co-ordinating Service files and working within the department to ensure paperwork and files are completed appropriately and on time.

• Provide guidance to the Service managers relating to warranty claim limits and allowances.

• Administration of data entry of claims using our CRM system Kerridge.

• Reviewing warranty reports with the management team to agree actions on warranty claims.

• General administrative duties within the Service department.

• Supporting the Service Advisors with prospecting events to highlight new offers.

• Follow up calls with customers to discuss outstanding claims and warranty concerns.

• Supporting the Senior team with warranty audits.

The person

• Minimum 3 years in an administrative role.

• Experience in a busy and demanding environment.

• Good organisation and time management skills.

• Attention to detail and time management.

• Strong IT skills, knowledge of the Microsoft suite, previous experience with a CRM system would be an advantage.

• Knowledge of claims processes, in particular warranty or finance concerns would also be an advantage.

• Knowledge of the motor industry would be an advantage, but is not essential as full training will be provided.

This list of duties is not exhaustive; the post holder may be required to perform other reasonable tasks as directed by the line manager.

Donnelly Group is an equal opportunities employer.

The company reserves the right to expand the shortlisting criteria to facilitate the selection process.

Skills Needed

Compliance, Servicing

About The Company

The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh.Since then the Donnelly Group has become the largest family-owned automotive company in Northern Ireland.We offer competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, wide-ranging benefits, and an opportunity to give volunteering time back to the communities within which we serve through the Donnelly Group Foundation.

Company Culture

Our teams across all our branches get involved with fundraising for our nominated charity partner, through football tournaments, Donnelly Group bake-off events, dragon boat racing, abseiling, cycling events as well as having a ‘Foundation Day’; a paid day off, to get involved with community projects. We like to feel that we work hard and play hard.

Desired Criteria

Required Criteria

• Minimum 3 years in an administrative role
• Experience in a busy and demanding environment
• Good organisation and time management skills
• Attention to detail and time management
• Strong IT skills, knowledge of the Microsoft suite, previous experience with a CRM system would be an advantage
• Knowledge of claims processes, in particular warranty or finance concerns would also be an advantage
• Knowledge of the motor industry would be an advantage, but is not essential as full training will be provided

Closing DateWednesday 20th November, 2024

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