HealthCare Assistant

2 weeks ago

Sutton, United Kingdom The Royal Marsden Full time

Job overview

We are seeking to recruit a Receptionist/Admin within the Outpatients Department in Chelsea. We are looking for an enthusiastic, motivated, individual who enjoys working in a vibrant and growing service. You must have a passion for delivering excellent patient focused care. Acting as the first point of contact for all patients you will be responsible for delivering an efficient, high quality and responsive service within the outpatients department. 


The successful applicant will be expected to have the ability to carry out all administration services and functions within the department for NHS patients. You should have experience working with a variety of booking systems and be familiar with working to varied processes. 


This is an exciting opportunity for someone wishing to have an extremely worthwhile and varied job within a friendly, supportive atmosphere. We would welcome candidates who have experience within patient or customer facing roles and can demonstrate they can deliver to a high standard. 

Main duties of the job

To undertake in a range of clerical, administration, and reception duties within the Outpatient department in a sensitive and polite manner whilst providing a comprehensive & efficient clerical service to patients and clinical staff within the trust.

Detailed job description and main responsibilities

To provide a reception service, welcoming service users, ensuring an efficient, polite and friendly reception service is provided at all times. To maintain a helpful and efficient approach whilst assisting patients to book their outpatients appointments as per Outpatients Booking Policy. Liaising with clinical staff when clinics are fully booked in order to provide an overbooking service to all patients in all clinics To tick all patients in on arrival for clinics, checking all their personal details are correct. Provide clerical support within clinic.

Person specification

Education/Qualifications

Essential criteria

Good standard of general education to GCSE level

Experience

Essential criteria

Experience of working as part of a team in a customer focused setting

Desirable criteria

Previous experience of working in an outpatient setting

Skills Abilities/knowledge

Desirable criteria

Knowledge of computerized patient administration system.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

 As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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