Renewals Administrator

Toprovide service and support at the highest level. Supporting theday to day running of the renewals and bid team. The appointedperson will have a wide spectrum of responsibility within the teamincluding but not limited to preparation of renewal lettersreviewing contract delivery margins using existing systems such asAlarm Master and KPI documents to extract the necessary informationto do so. Ensuring renewal reports are regularly updated andmaintaining consistent communication with customers throughout therenewal process. Ensuring that reporting and databases are currentand continually updated.

• The formatting ofon system renewal letters
• The contacting ofcustomers to check renewals have been received
• The chasing of expiring renewals via phone andemail
• Database (focal point) management ofnotes
• Ensuring that the contact details are upto date
• Liaising with other internal teamswhen necessary
• Overseeing the renewals inboxand responding to queries
• The ability tocontribute to monthly calls to discuss renewals
• Obtaining pricing from subcontractors whenneeded
• Liaising with relevant internal staffmembers
• Regular review and updating ofcontract statuss to ensure supporting systems reflect a truepicture of the maintenance base at any given time.
• There may be a requirement for Ad hoc travel betweenTrinity offices attimes.

This is not intendedto be an exhaustive list and the nature of this role requires theemployeeto take full responsibility for anyrelevant issues that develop or may be requested from time totime.

Accountablefor:

• Providing firstclass service to customers
• Providing supportto the renewals team
• Ensuring that proposalsare developed and presented in line with customerexpectations.
• Ensure that the renewals processdocument is strictly adhered to at all times.
• Meeting and exceeding KPIexpectations

Scope ofFinancial Authority

In Line withagreed company financial signoff/approvalsmatrix

Key Competencies ofexperiencedjobholder

Skills:

• Understanding clientneeds

• Highest level ofcustomer serviceskill

• Sound Commercialunderstanding

• IT skillsMS Word MS PowerPoint MS Outlook Advanced knowledge of MS Excelparticularly desired
• Ability to work withothers
• Excellent ability to prioritiseworkload
• Ability to resolve problems
• Able to independently plan an individualworkload
• Ability to deal with customers
• Ability to deal with change
• Attention todetail

Technicalknowledge:

• Fire andSecurity Industry knowledge preferred
• Commercialawareness

Standards(subject to training):

• An understanding of BS5839 LPS1014 and NSI Code ofPractices a preference.
• Understand therelevant parts of the Trinity ISO9001 QualitySystem.

Documentation:

• PPMSchedules
• Basic proposal documents along withcosting

Also responsible for ensuringthat all quotations are presented in line with Trinity requirementsand that all tender support documentation such as specificationsand drawings are available

Healthand Safety:

• Trainingwill be provided in company H&Spolicy