Technical Projects Support Lead

4 weeks ago

Stokesley, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

Job summary

Join NEP as a Technical Projects Support Lead and dive deep into the intricate world of technical development and support. In this role, you'll be an integral part of our team, working alongside our Technical, Projects, and Development teams to ensure the smooth operation of NEP's technical infrastructure.

As a Technical Projects Support Lead, you'll be responsible for assisting in the delivery of various technical projects, including system developments, upgrades, and patching. You'll collaborate closely with NEP Programme Managers and the Process Development Team to contribute to process and system enhancements.

Your expertise will be crucial in resolving system-related issues, serving as the first point of contact for NEP Clients and coordinating with external service providers to ensure prompt resolutions. Additionally, you'll work alongside the Northumbria IT Department to maintain NEP's IT network infrastructure and address any technical issues that arise.

If you're passionate about delving into the nitty-gritty details of technical operations and enjoy solving complex challenges, then join us at NEP as a Technical Projects Support Lead.

Main duties of the job

The Technical Projects Support Lead role at NEP is crucial for supporting the maintenance of our technical infrastructure and ensuring the successful execution of various projects. Working closely with our Technical, Projects, and Development teams, you will contribute to the implementation of system developments, upgrades, and patching.

Proficiency in Java, JavaScript, React, jQuery, HTML, CSS, and SQL is essential for this role. As the first point of contact for system-related issues, you will need strong communication skills to convey technical information efficiently and effectively to non-technical colleagues.

In addition to technical expertise, the ideal candidate will demonstrate strong decision-making skills and a customer service-oriented mindset. You will evaluate issues, compare data, and recommend solutions to meet the expectations set out in the NEP Consortium Agreements.

We are looking for someone who is not only proficient in the mentioned technologies but also enthusiastic about gaining exposure to and learning new technologies. If you're passionate about technology and eager to expand your technical stack, this role offers an exciting opportunity for growth and development.

If you're ready to join a collaborative team and make a meaningful impact in healthcare technology, then consider applying for the Technical Projects Support Lead position at NEP.

About us

NEP is hosted by Northumbria Healthcare NHS Foundation Trust who was voted the best acute and combined acute and community trust in the country, based on the experience of its staff (NHS Staff Survey 2022).

By Joining NEP you get the absolute best of both worlds by working for a national ERP provider, whilst still having all of the benefits of working within the NHS. You would be working in an organisation that supports its staff and focuses on staff experience as much as it does the experience of service users. Here are only some of the benefits that would be available to you as a member of the NEP Team:

Extensive staff health and well-being programme including access to our specialist Wellbeing Hub

Support and connection through a variety of Staff Network groups

A range of flexible working opportunities

Generous annual leave and pension scheme

Access to lease car and home electronics scheme (qualifying criteria applies)

Opportunities to improve your professional development through our vast training programmes

Access to savings scheme via salary sacrifice with Northumberland Community Bank

Job description

Job responsibilities

We are looking for a Technical Projects Support Lead to join our team at NEP Cloud. Led by the Managing Director, our team is dedicated to the day-to-day management, maintenance, and development of NEP Cloud solutions. Comprising Technical, Applications, Business/Account Management, and Support specialists, we are responsible for system design, continuous development, and enhancement.

As a Technical Projects Support Lead, you will play a crucial role in our team, contributing to the overall delivery of our highly complex service. Additionally, you will work alongside our dedicated Customer Service team to provide front-line support and service desk facilities for all NEP Consortium Organisations.

Join us and be a part of shaping the future of financial reporting within NEP Cloud.

Person Specification

Qualifications

Essential

Professional qualification in IT Systems Management to degree or equivalent level or relevant experience.

Desirable

Qualification in Project Management methodologies

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