Veterinary Receptionist

3 weeks ago

Handforth, United Kingdom Vets for Pets Full time

A unique fulltime position has arisen as client care advisor here at Vets4Pets Walton on Thames.

This is an exciting opportunity to join the team on reception where you will play a crucial role between clients, pets and our veterinary/nursing team. From emergencies to prescription requests this is a fantastic, well rounded role where you will be involved in multiple areas of the business.

Based at our Walton on Thames Surgery, our facilities accommodate for many interesting procedures and surgeries, with our patient base varying from rabbits, cats and dogs to exotics such as degus and bearded dragons.

The Role:

 Representing the surgery as the first point of communication for all clients.   Offering the highest levels of customer service; always listening to client’s needs, acting with urgency and always following up on outstanding queries for clients.  Keeping patients at the centre of everything we do. Greeting where suitable and checking in with owners on arrival regarding their pets care.  Dealing with a range of situations with clients offering empathy where needed, advice from vets, guidance with care plans and taking payments for both large procedures and appointments.  Passing varied information over to clients from the veterinary team regarding medication, prescriptions, appointments and treatments.  Being able to handle conversations around financial situations with ease and confidence  Answering the phone with consistent attention to detail and customer service, taking care to listen particularly when relaying crucial information to the vet team  Inputting a variety of information into our database/systems such as appointment details, animal weights and prescription requests  Cash handling on a daily basis as well as taking card payments throughout the day  Supporting with insurance claims including giving clients information regarding their insurance claim where necessary  End of day cashing up and banking  Ensuring the reception environment is kept clean, professional and inviting  Day to day reception duties including but not restricted to: scanning documents for vets, responding to all forms of communication that we offer (emails, digital practice, calls), liaising with other veterinary surgeries to gain and pass on patient history 

 
Who we are looking for:

 A diligent individual with drive who takes pride in their work  Someone with strong administrative/reception experience is preferred but not essential if you have a solid background in customer service  A confident individual who enjoys being client facing at all times  Someone adaptable who can throw themselves at a variety of situations  A candidate with database experience  An articulate individual who can explain issues/situations clearly and coherently  Someone who thrives in a fast-paced environment and has great time management skills

Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you

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