Quality Assurance Manager

Found in: Talent UK C2 - 2 weeks ago

Slough, United Kingdom CRA GROUP LIMITED Full time

2 months contract with a Local Authority

Job Summary:

·        The Quality Assurance Manager will manage a small team of Principal QA officers, four staff (3.20 FTE) within the Market Management Team, and will deliver the operational management function for the Quality Assurance Team to ensure the delivery of effective quality assurance, and evaluation of care and support services.

·        They will work alongside the Contracts Manager as part of the wider Market Management team in order that market intelligence is informed by a comprehensive integrated view of a provider’s performance, which can be analysed and assessed and that quality assurance informs any relevant contractual remedies including breaches and defaults.

·        QA Manager will operationally lead the team in the implementation of the new comprehensive Quality Assurance Framework that sets delivery expectations and approaches to service quality monitoring across all aspects of Adult social care, providing assurance that statutory duties are being effectively discharged.

Key Duties/Accountabilities:

·        Operational lead management function for the Quality Assurance Team and their practice supervision

·        Ensuring quality assurance is undertaken by the team to reflect priorities on a risk stratified basis and meetings with service providers are in accordance with the agreed QAF,

·        Through quality assurance processes ensure the team identify and document any areas of concern and address these to improve quality of service provision.

·        To sign off visit reports, action plans, and escalate where necessary

·        Implement practice improvements with the team and manage performance through supervision.

·        Ensuring providers deliver safe and consistent services that focus on resident satisfaction including dignity and respect, ensuring outcomes are achieved

·        Ensuring that the “people’s voice” is at the centre of the services being delivered

·        Identifying and addressing potential points of failure and working with providers to improve,

·        Using robust data management in analysing, tracking and reporting on the performance of services, using local and national data, and national guidelines where appropriate

·        Identifying models of good practice and to support dissemination of these across agencies, attending relevant Provider Forums, contributing to the development of best practice standards

Essential Experience Required:

·        Experience of working as a QA manager using robust data management in analysing, tracking and reporting on the performance of services, using local and national data, and national guidelines is essential.

Essential Qualifications Required:

·        Good level of general education is essential

·        Degree in a relevant field or a related discipline is desirable.

Additional information to note:

·        Working hours: 37 hours per week.

·        The role is hybrid with onsite 2 - 3 days per week expected (some of that time will be office based) other time spent will include supervision of Quality Assurance Officers at various locations across Slough when they undertake QA visits to care

 

The role closes soon, please apply ASAP.

 

 

 



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