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Service Delivery Manager

4 months ago

Havant, United Kingdom Liberty Full time
Responsibilities for this Service Delivery Manager role are:

Manage multi-disciplinary teams across service, repair and installations

Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets

Oversee group service delivery of contracts

Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair

Assist/Manage employee performance with the installation, service and repair contracts in the South West area

Assist where needed all Liberty’s subsidiaries and external clients

Integrate the delivery team and assist in its delivery via the senior management team

Manage Contract Supervisors, Field Teams and Administration Teams

Through Supervisors, manage technical standards

Ensure effective supervision and control of all work carried out

Prepare valuations, agreement of variations and billing for all completed work

Effectively monitoring contracts throughout the contract period

Assist in the development of performance management

What we are looking for in our Service Delivery Manager:

City & Guilds, NVQ Level 2 or equivalent in a technical/ supervisory/ management or similar discipline

Understanding of gas legislation

Full driving licence

Technical skills and a high level of technical understanding

Contract supervision experience

Relevant commercial acumen

We offer a range of benefits for a rewarding career including though not limited to:

Pension scheme 25 days Annual Leave, plus Bank Holidays Cycle to Work scheme Liberty Sense Awards – employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher YuLife, includes: Life Insurance/Death in service benefit – 2x annual salary value Smart Health (including round the clock access to 24/7 UK-based GPs) Best Doctors to provide a second opinion on complex cases or diagnosis Mental Health Support, 4-6 sessions with a psychologist or psychotherapist Online Health Check Nutrition consultations Online fitness program YuMatter+ Employee Assistance Programme designed to support mental, financial & professional wellbeing including up to 5 confidential sessions with a counsellor Free will writing Reward scheme for healthy behaviours to earn YuCoin which can be redeemed on the app for vouchers/rewards. Exclusive membership and wellbeing product discounts Medicash Health Cash Plan (optional to register, P11D tax value approx £11.60 per year however allows claims for up to £996 per year) includes: Claiming eligible cash back on dental or optical treatments, specialist consultations, tests or scans Discounted gym membership Savings on cinema tickets, travel, holidays & retail