Care Coordinator

Job Description

Do you see operational challenges as a puzzle?

Does making the 1% difference excite you?

If so, our care coordinator / scheduler role could be your next career move. 

In this role you would perform a variety of duties in the coordination and scheduling of the delivery of care for clients whilst providing the highest quality of service.

We are looking for someone who is logical, analytical, has excellent communication skills and can build relationships to support our operation. 

Sound like you? Then keep reading to find out what the role day-to-day involves.

Your list of responsibilities would include:

Understand and build effective and efficient schedules around our clients and Care Professionals. Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations. Ongoing maintenance of the block scheduling system with quarterly reviews. Be responsive to changes in the schedule and liaise with relevant team members. Match Care professionals to new clients in conjunction with client services team and arrange introductions. Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible. Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences. Work with the recruitment team to ensure sufficient current and future staffing levels are met. Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis. Close communication with client services team to ensure Care Professionals ongoing needs and availability is up-to-date. Management of Care Professionals annual leave system in line with company policies. Partake in the On-Call rota. Reconciliation of the schedule at the end of each month to ensure financial accuracy.

Qualifications

Experience of working in a coordinating role within a home care, or other relevant, environment such as logistics.  Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. Highly resilient and positive with excellent communications skills. Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. Team player with strong interpersonal skills with the ability to build rapport quickly. Excellent attention to detail with the ability to multi-task. Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to Access NI enhanced disclosure.

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