Foreign Exchange Consultant

Job description

Competitive salary with unlimited bonus potential 

This is a temporary seasonal position. 

This position is Hours a week 

In this role, you will be responsible for ensuring the profitability of the foreign exchange bureau. You will offer exceptional customer service, making each customer feel special, whilst dealing with the day-to-day operation of the bureau, increasing its exposure and developing new business leads with a view to achieving given targets & KPI’s. Working as part of a team, you will drive business through social media, events and maintaining relationships with existing customers. 

Our customers are at the forefront of everything we do, so exceptional customer service experience is required. 

What will be your key responsibilities? 

Ensuring profitability of foreign exchange bureau 

Achieving given foreign exchange targets, including set KPI’s 

Converting Hays Travel customers to purchase 

Maximising individual and team sales of foreign exchange 

Providing exceptional customer service at all times 

Assisting with the day-to-day operation of the bureau 

Increasing exposure of bureau and developing new business leads 

Using social media to promote offers, generate customer engagement and sales leads 

Maximising all opportunities by following foreign exchange sales structure 

Monitoring local competition and managing rates and margins effectively on a daily basis 

Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained 

Accurate cash reconciliation and banking 

Responsible for minimising risk and mitigating errors 

Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties 

Responsibility for security of the bureau 

Willingness to participate in training appropriate to own development 

Adhering to company policies and procedures 

To undertake any other duties that may fall into the job criteria 

To conform with all company policies and procedures, including health and safety 

To treat all employees, customers and suppliers with dignity and respect 

This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved 

What competencies we are looking for? 

Good accuracy and numerical skills 

Excellent administration and organisational skills 

Effective communication service and customer service experience 

Competent IT skills 

What experience we are looking for? 

Passionate about travel and tourism 

Good sales/target experience 

Customer focussed 

Problem solving 

Team player 

Good organisational and time-management skills 

Excellent communication skills 

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