IT Apprentice

Company Bio

Firstcom Europe provides a range of business solutions for businesses of all sizes. Our systems are hosted in the cloud which means that they are secure and accessible from anywhere. Working from home or in remote offices is easy and all your information is stored safely. You can enjoy voice, chat, video and document sharing in a single application. Use your handset, mobile phone, tablet or laptop, whichever you find most convenient at the time.

Description

• To provide 1st line support to staff for hardware, software, audio-visual, photocopiers, and telephone equipment.
• Manage IT Support tickets and monitor
• To assist with the purchase and setting up of IT equipment.
• To install and configure software applications.
• To help maintain appropriate stock levels of computer consumables and accessories and to raise purchase orders as necessary ensuring that value for money is obtained.
• Assist with setting up routers.
• Assist with 1st Line support on Universe products.
• Ensure all customer communications are logged on the CRM system and all processes are followed correctly.
• To maintain satisfactory standards of safety and security concerning the server room and equipment.
• Ensure the patch cabinet is kept tidy and assist with patching out new computers and handsets.
• Demonstrate knowledge of key products and services.
• Build effective inter-departmental working relationships.
• Understand Health and Safety policy and procedures.
• Provide any requested monthly/weekly reports on time and accurately.
• Additional ad-hoc reports and duties.
• Ensure that the offices and working space are kept clean and tidy.

Requirements

• Reliable
• Good time management
• Keen and willing to learn
• IT literature
• Communication skills

Educational Requirements

There are no educational qualifications required.

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