GP Receptionist

Job summary

King's Medical Centre is a GP practice based in the centre of Sutton-in-Ashfield. With over 9,000 registered patients, we are a busy team who work closely together to ensure we deliver an excellent service to our patients.

We are seeking a part-time receptionist to join our existing team. We have fixed reception shifts which are x 3 and x 2.

On occasion the Practice is open until 8pm on specific weekdays, and open Saturdays.

Main duties of the job

Our receptionists are the first point of contact at the practice dealing with telephone calls and footfall of patients. They also provide support to the GPs and nursing team and are involved in a wide variety of administrative duties that include scanning, prescriptions and pathology.

There role is therefore varied, interesting and as you would expect busy, but you will receive full support and training.

We would expect you to demonstrate a professional telephone manner, proficient IT and communication skills and a commitment to promoting and delivering excellent patient centred services.

About us

King's Medical Centre was formed in 2018 following the merger of two local practices. Our clinical team includes 5 GPs, an Advanced Nurse Practitioner, 2 Practice Nurses, 1 Nurse Associate, 2 Healthcare Assistants and 2 Pharmacists.

As well as this, we have a Physiotherapist, Midwife, Mental Health Practitioners and other specialist services based here.

We have a varied reception and administration team including Practice Manager, Assistant Practice Manager, Secretary and Prescription Lead.

Job description

Job responsibilities

The purpose of therole is to:

Offer general assistance to thePractice team and project a positive and friendly image to patients and othervisitors, either in person or via the telephone

Receive, assist and direct patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.

Undertake a variety of administrativeduties to assist in the smooth running of the Practice including the provisionof secretarial and clerical support to clinical staff and other members of thePractice team

Facilitate effective communicationbetween patients, members the primary health care team, secondary care andother associated healthcare agencies

MAIN DUTIES AND RESPONSIBILITIES

The duties andresponsibilities to be undertaken by members of the practice administrationteam may include any or all of the items in the following list. Duties may bevaried from time to time under the direction of the practice manager, dependenton current and evolving practice workload and staffing levels:

Deal with general telephone enquiries from patients and general public Record requests for home visits Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Maintaining and monitoring the practice appointment system Processing and distributing incoming and outgoing mail Taking messages and passing on information to relevant team members Filing and retrieving paper work, including prescriptions Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Providing clerical assistance to practice and staff as required from time to time, including word/data processing, filing, photocopying and scanning Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy. Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Clearing and restocking consulting rooms as required

CONFIDENTIALITY AND RECORD KEEPING

Observe a strict code of confidentiality at all times In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect staff with respect their privacy and act appropriately In the performance of the duties outline in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

COMMUNICATION

Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly

QUALITY

The post holder will striveto maintain quality within the practice and will:

Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patient needs Effectively manage own time, workload and resources Ensure that policies, protocols, guidance, procedures and training offered are followed at all times

PERSONAL AND PROFESSIONAL DEVELOPMENT

The post holder will participate in any trainingprogramme implemented by the practice as part of this employment, and seek tocontinually improve their skills and knowledge. Such training will include:

Participation in an annual individual performance review, includingtaking responsibility for maintaining a record of own personal/or professionaldevelopment

Taking responsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similar work

EQUALITYAND DIVERSITY

The post holder will support the equality, diversityand rights of patients, carers and colleagues to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights

HEALTH,SAFETY AND FIRE REGULATIONS

The post holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice health and safety policy, the practice health and safety booklet andthe practice infection control policy and procedures. This will include:

Using personal security systems within the workplace Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Report all accidents and incidents in line with Practice protocol Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

CONTRIBUTIONTO THE IMPLEMENTATION OF SERVICES

The post holder will:

Apply practice polices, standards and guidance Discuss with other members of the team how policies, standards and guidelines will affect own work Participate in audits where appropriate

The job description is intended to outlinethe main duties and responsibilities of the employee. This is not an exhaustivelist of duties and the post holder may be required to undertake any otherduties, as required, to meet the needs of the service. It is also likely thatchanges will be required from time to time and is not intended to be fixed foran indefinite period.

Person Specification

Experience

Essential

GP Receptionist experience preferred

Desirable

SystmOne experience preferred but not essential as full training will be given.

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