Head of Education and Training, Ax

1 month ago

London, United Kingdom Galderma Full time

Description

Galderma promotes several products to Medical Aesthetic professionals including a leading botulinum toxin and a range of facial fillers. It is critical to ensure that our customers are trained appropriately on Galderma’s products, so that they can use them correctly and maintain high standards.

The Head of Education and Training will lead a team of Clinical Specialists to provide hands-on support to Medical Aesthetic customers across the UK & Ireland in the use of Galderma’s non-surgical products. This role will ensure that practitioners are competent to use Galderma's range of products safely and effectively.

Key Responsibilities

Lead Customer Education & training strategy, implement programs and plans associated with customer training to develop customer capabilities.

In collaboration with our sales team, identify customers who will benefit from more technical/clinical hands-on product support and work in clinic with those customers to drive confidence in the use of Galderma’s non-surgical range. Support will be tailored to the needs of the customer, but examples may include: Using the right products for the treatment required, Filler techniques - Needle and cannula, Reconstitution, Hand-on injection techniques.

Lead Customer Education & Technical Training strategy, plans and programs Approve plans and drive implementation of technical product training programs, including standard, repeatable modules and customized/new product modules, for customers, employees, and/or field support teams. Review, validate, and modify the training plan regularly to achieve learning solution objectives and expectations. Drive the strategy of the entire training project lifecycle which involves Envisioning (Vision/Scope), Planning (Project Plan and Functional Specs), Developing (Instructional Design), Stabilizing (BETA/Train the Trainer), and Deploying (coordination of people, staffing, and other resources and communication). Is accountable for the training return on investment (ROI) and pilot-tests new training techniques, tools, and processes to increase training effectiveness

Skills & Qualifications

Strong leadership skills with experience building processes Medical expertise , experience in the commercial healthcare sector in delivering clinical support to Healthcare practitioners. Must possess the necessary qualification and requirements to be registered and covered by cosmetic insurance policy. Competency in performing treatments/procedures with the Galderma products. Injector UK and Ireland Medical/clinical qualifications in non- surgical aesthetic medicine, Level 7 preferred. ABPI qualified Excellent communication skills able to present and train big audiences

What we offer in return

You will be working for an organisation that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.

Our people make a difference

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter. The next step is a virtual conversation with the hiring manager The final step is a panel conversation with the extended team and 20 min presentation

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