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Network and Security Analyst

2 months ago

London, United Kingdom Fullers Full time
Network and Security Analyst - London

Network and Security Analyst

Office & Field Based - Chiswick W4 3NN

Up to 38,000

Fuller's are creators of unique premium pub and hotel experiences. Our pubs pride themselves on our outstanding cask conditioned ales, delicious food, great wines and exemplary service. We are acutely aware of the role that traditional pubs play in British culture and their local communities, and work hard to ensure our pubs provide great surroundings and food and drink for all who walk through our doors.

Fuller's is family and a place where everyone belongs.


Our values

  • Do things the right way
  • Being part of a family
  • Celebrating individuality
  • Always asking what's next?

A fantastic opportunity has arisen for a Network and Security Analyst in the IT Department, reporting to the Service & IT Operations Manager. The role involves supporting the network infrastructure and providing expert assistance to the IT helpdesk on network and security issues. The analyst will utilize their knowledge IT systems to enhance service quality by resolving problems promptly and implementing preventive measures. Effective communication with customers is crucial.

Key responsibilities include:

Ensuring system security by maintaining endpoint devices (PCs, laptops, routers) to agreed configuration standards.

Ensuring network routers comply with build standards, focusing on access control list configuration and Cisco IOS versions.

Producing monthly security KPIs detailing compliance status and incidents, including Antivirus and Patch management.

Making responsible and independent decisions.

Investigating recurring issues affecting multiple users or business areas to reduce helpdesk calls and improve customer experience.

Providing clear, understandable communication to customers.

The role requires proactive problem-solving, strong decision-making skills, and the ability to communicate technical information effectively to non-technical users.