Internal Sales Executive

2 weeks ago

Redditch, United Kingdom Total Construction Training Full time
The Role:
The Internal Sales Exec is responsible for maintaining and developing their own customer portfolio, with a keen focus on account management, in order to capitalise on customer relationships, follow up leads and maximise the potential for growth of the business.

Key Responsibilities:
Customer Service 
  • Ensure the service provided to current customers is to a high standard 
  • Develop a key account management concept for relevant customers and ensure that they are contacted on a regular basis 
  • Provide advice and guidance to customers in the correct selection of products or services for projects 
  • Assist in the process of obtaining feedback on a regular basis 
  • Manage customer complaints in a timely and professional manner. 

Sales: 
  • Oversee the day-to-day running of external orders and enquiries received, including logging enquiries, updating, amending and managing entries to reflect the current status.
  • Process orders received. 
  • Maintain the customer relationship management system. 
  • Ensure that our product/service offering is maximised to existing customers and that crossselling is attempted 
  • Achieve agreed targets for cold calling in order to increase revenue. 
  • Assist with maintenance and further development of the sales and marketing plan, to develop the customer base. 
  • Contribute towards the continued development of sales/marketing literature.
 
Administration: 
  • Plan and organise on a daily basis to ensure that all calls are properly logged ready for follow-up and that a weekly sales plan with priorities, goals and achievements can then be formulated 

Person Specification: 
The successful candidate is likely to meet all of the following criteria: 
  • Sales experience - Experience working within a busy sales team/environment 
  • Ability to juggle a number of projects and activities, with meticulous organisation skills and the ability to prioritise to deliver results 
  • Commercial awareness 
  • Previous use of a sales order processing system 
  • Self-motivated, and ambitious with high standards 
  • Team player that can help motivate and inspire work colleagues to deliver the same standards, and instil a desire to achieve Company objectives 
  • Excellent communicator written and verbal, with both internal and external customers 
  • Ability to network at exhibitions, customer events etc. 

Total Construction Training is a family-owned Health & Safety Training Company, with training centres in Redditch and Bromsgrove but servicing the whole of the UK in the Construction and Recycling sectors.
Established in 2011 and offering accredited training under nine separate awarding bodies, we currently employ 10 full-time instructors and 5 support staff.

Please send your current CV and covering email outlining your suitability for the role. Closing date for applications 20th May 2024.

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