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Implementation Specialist
3 months ago
Who we are
We're the people behind global loyalty currency, Avios, and home to three ambitious, growing businesses; Loyalty, Holidays and Retail. Each business has its own goals, strategy and team, but collectively we share a purpose to create the world's most rewarding experiences for our customers through loyalty programmes, new products and holidays.
We're on a truly exciting journey of growth and transformation – we're going places It means we have a fantastic story to tell our people and the rest of the world. This is where you come in.
The opportunity ✨
Are you passionate about digital data and analytics? We're looking for a Digital Implementation Specialist to be a key player in our centralised data products team, working closely with IAGL's product squads. In this role, you'll ensure that we capture and track the right data to drive our digital products and their optimisations.
What you'll get up to
Digital Analytics Implementation: Take charge of the day-to-day maintenance and enhancement of our digital analytics. You'll be responsible for collecting compliant, accurate, and well-structured data, continuously improving our tag management system to meet the evolving needs of our stakeholders. Experimentation: As we advance our digital data capabilities, product analytics will be crucial to our experimentation efforts. You'll ensure we have the right tracking systems in place to measure and report on these experiments effectively. Tech Platform Support: Leverage your domain expertise to guide tagging requirements, pixel implementation, and attribution across our digital tools suite.What we need from you
Implementation Specialist Expertise : Experienced implementation specialist with the ability to define strategy, plan, build, quality test, deploy, and audit digital analytics implementations. Preference for experience in fully managing GTM implementations. Google Analytics Proficiency : Highly proficient in Google Analytics, including its configuration and reporting. Proactive Data Analysis : Proactive in identifying opportunities and threats using data, advising stakeholders, and leading the development of solutions. Autonomous Problem Solving : Thrives in a fast-paced, dynamic environment with a demonstrated ability to problem-solve using a customer-centric approach. Multi-Disciplinary Team Collaboration : Proven ability to work and collaborate effectively with multi-disciplinary teams of varying data literacy levels and needs. Passionate about challenging the status quo, learning new technologies, testing new methods, and questioning stakeholders and colleagues.The role has a blended base, between our Central London office and home. We trust you to make the right decision about the type of work that is best done in each location. We expect you'll achieve a 50/50 split between the two and there may be times where you'll want to visit our other locations to tell their stories, too (fully reimbursed).
What you'll get in return
A few to spark your interest below, and you'll find even more on our
A place to grow your career: We're home to three businesses under one roof and part of one of the world's leading airline groups (International Airlines Group), so the opportunities here, if you go after them, are endless. Our newly launched learning programme, ‘Develop You', will also give you the skills and capability to take your career to new heights. A place to belong: Our socials are a firm fave in the calendar, and our colleague-led networks and Equity, Diversity and Inclusion agenda will give you the platforms to make new connections, share your passions and your voice. A place to make your mark: Our focus on agility and continuous improvement is a mindset and way of working. We put the customer at the heart of our decisions and move fast so you can deliver the most value possible. A place to do things that matter: We're passionate about the part we play in our customers lives; helping them make memories that last a lifetime, as well as the work we do to give back to our local communities. Our thriving charity network, combined with work that impacts millions, means we're a place you can do your part.Perks that take you places: ✈️
One non-contractual Annual Bookable Travel Concession for you, your partner and dependants after 12 months service and unlimited standby and premium standby fares for you and your nominees on the full British Airways network and numerous other partner airlines from day one 20 days working from abroad in Europe per annum. Annual Bonus (dependant on company and individual performance) Company pension of 9% (6% contribution from IAGL, 3% employee contribution) 25 days annual leave, + 2 days charity leave and a day off on your birthday New joiner, birthday and recognition AviosWe might not be right for you if:
You only want to focus on your to-do list; we're a small, high-performing team, we help each other to succeed. You value perfection over fast iteration and progress; IAG Loyalty moves fast, we learn and iterate as we go; our environment isn't right for everyone. You're looking to create but not build; this is an end-to-end role, you need to be comfortable owning your space, from ideation through to delivery and review.If you think you have what it takes but don't meet every single point above, please do still apply. We'd love to chat and see if you could be a great fit.
Equity, Diversity and Inclusion at IAG Loyalty
Our vision, 'to create the world's most rewarding experiences,' applies not only to our customers but for our colleagues too. It's about taking belonging seriously, actively fostering a culture where everyone feels welcomed and valued by embracing diverse identities, personal histories, and perspectives.
This commitment makes IAG Loyalty a rewarding place to work and enhances our ability to solve complex problems, drive innovation, and better serve our customers and communities.
Please let us know if we can make any reasonable adjustments to support your interview process with us.
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