People Intelligence Advisor

2 weeks ago

Stevenage, United Kingdom East and North Hertfordshire NHS Trust Full time
Job overview

We are recruiting for a People Intelligence Advisor who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

You will work as part of the People Intelligence, Planning and Analytics Team - the team is responsible for all staffing data and reporting in the Trust as well as looking after ESR (the Trust's HR/Payroll system).

You will act as the main point of contact for all queries to the team and be responsible for the team inbox.

You will work with the Deputy PIPA Manager to support the systems administration of ESR and the production of the monthly/weekly reports.

You will also work on the data quality within the ESR system.

Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond

Main duties of the job

To provide support and instruction to Trust staff/managers on the best and correct ways to use ESR (via email, MS teams calls, telephone or face-to-face).

Be responsible for the management of the shared PIPA team inbox, responding to emails and resolving queries/issues on a daily basis (escalating where necessary).

Support the Deputy PIPA manager with the running and collation of the monthly workforce KPI data taking data from ESR and analysing/formatting it in Excel.

Be responsible for the weekly PIPA reporting schedule ensuring all reports are downloaded, formatted/analysed in Excel and sent out on time.

Process the ESR leaver notification

Monitor data quality within the ESR system by auditing and correcting system data

This post is currently awaiting confirmation of banding and may be subject to change

Working for our organisation

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

  • The Lister Hospital, Stevenage
  • New Queen Elizabeth II (New QEII), Welwyn Garden City
  • Hertford County, Hertford
  • Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Person specificationPrevious ExperienceEssential criteria
  • Experience of working with a range of people both internal/external to the workplace
  • Administrative experience preferably in an NHS setting
  • Experience of data collection, analysis and report preparation
  • Problem solving and ability to identify how and why errors/issues have occurred
  • A track record of achieving and delivering against targets
Desirable criteria
  • Experience in using the professional elements of the ESR system
SkillsEssential criteria
  • The ability to liaise effectively with all levels of staff
  • Experience of working effectively in a team and individually
  • Excellent organisational and time management skills
  • Good verbal and written communication skills
  • Ability to prioritise workloads and meet deadlines with minimal supervision
  • Ability to handle confidential and sensitive information in an appropriate manner
  • Consistently high attention to detail and quality
  • Ability to identify areas for improvement/streamlining within own field of work
Qualifications / TrainingEssential criteria
  • General education to GCSE, NVQ Level 3 or equivalent knowledge acquired through experience
  • Evidence of continuous personal and professional development

Our values

We want our staff to believe in, demonstrate and live our values in everything we do.

Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.

Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.

Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.

Committed to our Community

East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .

We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.

We are proud to be a Disability Confident employer and achieved our status in 2019.

We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net

We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.

We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.

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