Care coordinator

3 days ago

Southport, United Kingdom The Corner Surgery Full time

Job summary

TheCorner Surgery has an exciting opportunity for an Care Navigator / Administrator to join our friendly, welcoming, and supportive team. We are seeking ahard-working person, who is committed to and has a genuine interest in helpingpatients, and who enjoys contributing to the delivery of high-quality health care.

Main duties of the job

CareNavigator duties

Answerthe telephone promptly and deal with queries appropriately.

Makeappointments with GPs, nursing staff and GP Federation/ Primary Care Networkstaff.

Signpostpatients to more appropriate services when necessary

Preparerepeat prescriptions ready for GPs to check and sign.

Dealwith patient requests regarding results of diagnostic tests

Administratorduties

Recordand maintain accurate patient information, summarising and coding informationonto the patients notes using the practice computer system.

Check,scan and electronically file correspondence from the local hospitals andcommunity services

About us

Weare a small practice of around 4500 patients, two General Practitioners, twopart time General Practitioners, two Advanced Nurse Practitioners, one PracticeNurse, one Health Care Assistant and a GP assistant. We are committed toproviding high quality, friendly and personal primary care, whilst protecting ahealthy work-life balance.

Weare a member of Southport & Formby GP Federation and Primary Care Network. Weare also a training practice, hosing junior doctors and student doctors.

Weenjoy working as part of our surgery family and we hope you will considerjoining our happy team.

Job description

Job responsibilities

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, projecting a positive and friendly image by greeting and directing patients and other visitors, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Primary Responsibilities: The following are the core responsibilities of the care coordinator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a.Maintaining and monitoring the practice appointment system.b.Process personal, telephone and e-requests for appointments. incoming phone calls, transferring calls or dealing with the callers request appropriately.d.Signpost patients to the correct service.e.Initiating contact with and responding to, requests from patients, team members and external agencies.f.Process and distribute incoming and outgoing mail. incoming emails when necessary.h.Complete opening and closing procedures in accordance with the duty rota and maintaining security in accordance with Practice protocols. required support the management of repeat prescriptions, ensuring they are processed accurately and efficiently in accordance with practice guidelines.j.Photocopy documentation as required requests for information SAR, insurance / solicitors letters and DVLA forms to the administrative team.l.Clearing and re-stock consulting rooms as required. all queries as necessary in an efficient manner.n.Maintain a clean, tidy, effective working area at all times.o.Monitor and maintain the reception area and notice boards, keeping the reception area free from clutter and obstructions.p.Support all clinical staff with general tasks as requestedq.Provision of refreshments for staff and visitors as required.

Person Specification

Qualifications

Essential

Experience of working as a team and working with the public GCSE English and Maths or equivalent Honest, loyal, and trustworthy Professional and discrete Works well under pressure Organised and hard working Punctual and flexible Good sense of humour Good at resolving conflicts Computer literate

Desirable

Experience of working in a GP surgery as an administrator or a receptionist Experience of using the EMIS Web IT system

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