Pharmacy Care Coordinator

Job summary

This is a new role, to work with thePrimary Care Network Pharmacist and Clinical Director, coordinating the delivery of pharmacyservices across the network, in line with the PCN Direct Enhanced Service (PCNDES) requirements or locally agreed PCN workplans. We expect the role will develop, and the job description is intended to be a guide only.

The PCN consists of 4 practices covering a wide geographical area in East Riding of Yorkshire and although there will be some elements of travel between the 4 practices the majority of this role will be working remotely.

Main duties of the job

See full job description for more details, this role is new and we expect this will grow and develop over time.

About us

Our four local practices are working together to transform health services in the Yorkshire coast and wolds area. Whilst aiming to improve all aspects of health provison, we have identified some clear local priorities that will receive our special attention.

We are working hard to transform health services in our local area. We are guided by national imperatives which are informed by health data - but focused on how such insights impact in our localities. Importantly, our practices understand what is important for their patients from direct contacts on a daily basis.

Our initial priorities are focused in mental health in rural communities, early cancer diagnosis, enhanced access to primary care services, health inequalities, smoking cessation, promotion of healthy living and prevention of success of a Primary Care Network is not just a matter of improving teamwork between health professionals to improve services. It is also vitally dependent upon the engagement of patients in adapting to healthy lifestyles to help prevent ill-health.

Job description

Job responsibilities

Toundertake work in line with PCN directed priorities.

SupportQuality and Outcome Frameworks, other DES/LES specifications, PCN DES targetsand other locally agreed PCN targets.

Providecoordination and navigation for people and their carers across health and careservices, aligning work to reflect the PCN needs for pharmacy serviceprovision.

Toliaise with PCN Pharmacist on service delivery, agreeing annual targets toreflect PCN DES and/or clinical targets as determined locally and agreed by PCNClinical Director.

Tosupport the design and ongoing implementation of structured medication reviewand care homes review services.

Toliaise with care home staff across the network, and other relevant colleagues,in the coordination of a care homes pharmacist visitation service.

Toencourage and arrange the provision of care for housebound patients, those whoare lost to follow up, and to support the inequalities work of the PCN.

Todevelop and run clinical searches, with support from the PCN pharmacist, toidentify patients who would benefit from pharmacist intervention and/or review.

Liaisewith the care co-ordinators working at other network practices to share anddevelop best practice at PCN level.

Proactivelyidentify and work with a cohort of patients who are high-risk for medicationrelated harm, or have polypharmacy and/or multimorbidity, to ensure they areengaged with primary care and accessing review and follow-up services.

Ensureregular and consistent communication with the PCN pharmacist regarding patientprogress and any complications or guidance.

Liaisewith PCN pharmacist/other relevant clinician to ensure tasks are completed andcare delivered in reasonable timeframes.

Actas the first port of call for caseload patients in relation to their careacross the network practices.

Directlyliaise with multi agencies/care providers to coordinate care for patients.

Co-ordinatereferrals as required by PCN pharmacist across the network.

Carryout searches on EMIS to identify patients for recall and ensure invitations aresent in a timely manner via telephone, text or letter and ensure this is readcoded to patients medical record.

Tosupport patient/carer contact roles and collate patient and carer feedback ontheir experiences of PCN services.

Tohelp people to manage their needs, answer their queries and support them.

Todevelop the role of Pharmacy Care Coordinator within the practices.

Tomaintain and develop engagement with all practice staff and encourage bestpractice.

Tosupport national screening programmes to increase local uptake, whereappropriate or relevant for workplan.

Tocomplete training requirements as specified.

Thisrole profile is not exhaustive, and you may be directed to complete other tasksaccording to the skills and requirements for individual roles. These dutieswill always be reasonable and deemed within the expectations of your position.

Responsibilityfor administration

Other duties andresponsibilities to be undertaken may include any or all the items in thefollowing list:

Takingmessages and passing on information as appropriate.

Computerdata entry/data allocation and collation, processing and recording informationin accordance with PCN procedures.

Initiatingcontact with and responding to requests from patients, other team members andassociated healthcare professionals and providers.

Helpingto maintain a positive, patient focussed culture.

Helpingto maintain a positive, supportive culture across the whole of the PCN team.

Anyother duties commensurate with this position.

Duties will varyfrom time to time under the direction of the PCN pharmacist / PCN clinicaldirector on current and evolving PCN workload.

Communication

The post-holdershould recognize the importance of effective communication within the team andwill strive to:

Communicateeffectively with other team members.

Communicateeffectively with patients and carers.

Recognise patientneeds for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

Good standard of Education Enrolled/in progress/qualified from appropriate training as set out by the Personalised Care Institute (PCI) or willing to undertake.

Desirable

Has safeguarding knowledge either level 2 or the equivalent experience

Behaviours

Essential

Communicates with colleagues well to ensure the smooth delivery of services Proactively supports others to deliver team objectives Takes responsibility for actions and looks to enhance the service and its reputation in all activities undertaken Actively engages with building personal capacity and resilience

Experience

Essential

To understand and in practice could apply Caldicott Principles, Data Protection Act 2018 and appropriately protect an individuals personal data, disclosing where appropriate only Awareness of the wider determinants of health and its impact Communicate sensitive information concerning patients medicines to patients and carers, overcoming barriers to understanding and communication with patients who have physical, mental, social, learning, language, hearing or sight problems To deliver outcomes based on set targets Liaise with other colleagues to promote the success of the PCN and its Partner organisations in primary care Work to perpetuate a culture that is transparent and open Could collate data and use tools to demonstrate the impact of services Recognises and works within limits of competence, seeking advice when needed Awareness of and has well-developed IT skills to facilitate quick and confident learning of new systems to support the management of patients in a primary care setting (including Microsoft packages)

Desirable

Demonstrable understanding of the personalised care approach Understands how the NHS works including primary care and PCNs Has safeguarding knowledge either level 2 or the equivalent experience Respond to medication related queries from healthcare professionals and patients referring to the pharmacist or other team members where appropriate Experience of working directly in a care coordinator role, in adult health, social care, learning support or public health/health improvements Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a voluntary or paid capacity) Experience of working in multidisciplinary professional team environments Experience or training in personalised care and support planning

Values

Essential

Working Together Improvement and Development Respect and Compassion Engagement and Involvement

Other

Essential

Drive and have access to transport to attend visits or sites across the PCN, this may include home visits

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