Medical Receptionist/Administrator
3 weeks ago
Job summary
The medical receptionist/administrator role is a very important patient facing role. You will be the first contact a patient will have when contacting the practice.
You will be part of a team, and will also work independently as necessary when completing admin related tasks.
You will be required to answer the telephone, greet patients and sign post to the most appropriate service when arranging appointments.
The role includes administration in various forms and mainly managed electronically.
You will be required to liaise with other team members, and outside agencies in the course of your work.
The role is in an extremely busy Reception in a Practice with over 8500 patients so be prepared to be busy
Main duties of the job
The medical receptionist/administrator role is a very important patient facing role. You will be the first contact a patient will have when contacting the practice.
You will be part of a team, and will also work independently as necessary when completing admin related tasks.
You will be required to answer the telephone, greet patients and sign post to the most appropriate service when arranging appointments.
The role includes administration in various forms and mainly managed electronically.
You will be required to liaise with other team members, and outside agencies in the course of your work.
The role is in an extremely busy Reception in a Practice with over 8500 patients so be prepared to be busy
About us
We are a practice employing 25 people, with a full complement of staff ranging from GP's to Nurses and other clinical roles and support staff such as receptionists and administrators. We occupy lovely purpose built premises at the Old Manor Hospital site.
We all work as a team together and have a "work family" ethos supporting each other.
Job description
Job responsibilities
Specialrequirements of the post
Ability to use own judgement, resourcefulnessand be able to work under pressure without direct supervision. To have excellent communication skills andpatience. To be reliable and observe strict confidentiality on all mattersrelating to the practice and its an effectiveand efficient reception service is provided to patients and any other visitorsto the Practiceprocedures and protocols accordingly.
Deal with all generalenquiries, explain procedures and make new and follow-up appointments.
Using your ownjudgement and communication skills, ensure that patients who need urgentconsultation are seen in a logical and non-disruptive manner.
Receive and make callsas required for Doctors, Nurses, other members of the Primary Health Care Teamand the Practice Manager. Divert calls and take messages, ensuring accuracy ofdetail and prompt appropriate delivery. Process prescription requests as per practice policy. Signpost patients as per practice policy.
Retrieve informationfrom the computer as and when required.
Enter patientinformation onto the computer as required.To include appropriate read-coding of all clinical information andcorrespondence. Ensure minimum QOF datais recorded and use templates where necessary.
Person Specification
Qualifications
Essential
GCSE or Equivalent ECDL /computer experience Clerical experience Experience and ability of clear and concise message taking Ability to communicate effectively with a wide range of individuals including public and professionals/companies/suppliers/NHS colleagues Ability to use own initiative and work under pressure Understanding, acceptance and adherence to the need for confidentiality Clear handwriting/accurate spelling Ability to multi-task whilst maintaining attention to detail Ability to work without direct supervision and determine own workload priorities Self-Motivating Flexibility essential Ability to work in an ever changing environment
Desirable
Previous reception experience in a health care environment
Experience
Essential
Experience of working in administration and reception
Desirable
Experience of working in a GP Practice-
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