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Service Advisor

4 months ago

Quedgeley, United Kingdom Dutypoint Ltd Full time

Dutypoint produces, sells and distributes pump systems primarily to the construction sector for the provision of solutions such as hot and cold water, water pressure booster sets, waste water management systems and fire safety sprinkler systems.

We are an innovative and dynamic company with new products and improved versions of existing products being launched each year as well as ambitious growth plans for the future.

As a company, we are very ethical and believe in looking after our employees and customers and doing business the right way. With our modern and spacious head office facility this means that we can offer new recruits an excellent working environment and company culture to work within.

We are currently recruiting for a Service Advisor to join our Service department.

The new Service Advisor will act as a first point of contact for both customers and engineers. We need someone who is customer services orientated, calm and helpful under pressure, resilient and forward thinking with a problem solving mind. The role can be challenging as we have demanding clients, breakdowns and emergencies to deal with all over the UK.

Daily activities within the Service Department are focussed to ensure timely fulfilment of customer needs and to constantly improve the level of customer service provided.

Your key duties and responsibilities will include:

·       Fielding incoming service requests and technical queries – via both telephone and email.

·       Scheduling engineer attendance to resolve issues onsite.

·       Communicating with customers – scheduling a large scope of works and supporting fundamental documentation.

·       Promoting the business, building positive relationships and ensuring a positive customer experience.

·       Communication with engineers – confirming workload and issuing reports as well as checking parts and stock.

·       Liaising with sub-contractors – placing orders and seeing the job through from start to completion.

·       Service support – checking engineer reports prior to issuing to customer. Preparing quotations for remedial works. Completing Sales Orders to ensure prompt invoicing. Creating Proforma invoices and obtaining payment.

·       Parts – arranging for components to be sent to engineers and subcontractors. Assisting in managing returned items.

·       Department development – make suggestions and strive for improvement. Implement agreed changes and be adaptable to change.

·       Proactive office based sales and promotion of Service Packages.

Requirements

·       Ability to work under pressure at times, in a fast-paced role

·       Accurate with a keen eye for detail

·       Customer-centric

·       Commercial mindset

·       Competent in multi-tasking

·       Excellent organisational skills

·       Excellent communication skills (oral, verbal and written)

·       Excellent time management

·       Flexible and adaptable to change

·       IT literate

·       Team player

·       Works well under pressure.


Hours of work:

Monday – Friday 8am – 5pm (30 minute lunch break).


Dutypoint Values

·       Always World Class Service

·       Rise to It

·       Thrive on Progress

·       Do Business Right

Benefits

·       25 days holiday + bank holidays

·       Company pension scheme

·       Company bonus scheme

·       Free parking

·       Free drinks & snacks

·       Free lunch once a week.