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Leisure Club Manager

4 months ago

Woodbridge, United Kingdom LQ Resorts Full time
Job Description

Job Title: Leisure Club Manager

Department: Leisure Club

Reporting To: Resort Manager

Primary Job Purpose:

£28,000 pa Based on Experience

An exciting opportunity has arisen for a Leisure Manager to manage our Club, by handling the daily operations, such as hiring, training, and scheduling staff members, planning fitness programming, checking exercise equipment, and ensuring the safety and cleanliness of the Club. The Leisure Manager will be responsible for ensuring top quality customer service is offered to all members and guests at all times, and will also have the responsibility of attracting and retaining new and existing members.

About The Role

Roles and Responsibilities:

  • To achieve high levels of member satisfaction monitored through member retention, ongoing feedback, and an annual survey

  • Management of plant room and procedures to ensure facilities are always available

  • To exceed all membership sales targets

  • To control all costs relating to the operation of the Health Club within budget focussing particularly on payroll, maintenance, marketing and consumables

  • To ensure the business is safe and clean at all times and that health and safety records are up to date

  • To be responsible for managing the Fourth for inputting staff rotas and managing/administering working hours.

  • To deal with all member feedback related to the Club.

  • To lead, support and motivate Reception and Leisure Team and make sure all are fully trained to do their jobs effectively, as well as ensuring all staff training in all areas is up to date.

  • To work a variety of shifts in accordance with the business needs

  • To liaise with external contractors to ensure the facilities are always available.

  • To provide great customer service for all members and guests, focussing on the greeting at reception, and the implementation of a membership retention programme

  • To be accountable for all aspects of Club operation. 

  • To delegate management responsibility appropriately to other members of the management team in your absence

  • To drive the departments to consistently achieve all financial targets on a monthly basis

  • To oversee an effective, daily cleaning programme

  • To work closely with the Marketing team to produce and implement a strategic marketing plan for the Club

  • To work closely with the Accounts Department regarding membership subscriptions (monthly Direct Debits and annual)

  • To have a good working knowledge of the Club computerised system.

  • To proactively work with other Department’s within LQ Resorts, i.e. Spa, Marketing, Accounts, Hotel Reception, Bar and Restaurant, HR etc to deliver a streamlined service throughout the resort.

  • As HOD to attend all meetings and training programmes as requested by the Resort Manager and/or Directors.


This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Keys Skills:

  • Excellent people and customer service skills

  • Excellent organisational skills

  • Ability to work on own initiative and to deadlines

  • Ability to work as part of a team

  • Flexibility and adaptability

  • Current National Pool Lifeguard qualification

  • Current First Aid at Work Qualification Level 3

  • REPS Accredited fitness qualification Level 2

  • PWTAG Pool Plant Operation qualification Level 3

  • Previous management experience of a Health Club

  • Working knowledge of computerised Health Club systems (Premier Core preferrable

  • Degree or equivalent level qualification

All staff Key Performance Measures 

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time

  • To see each guest as part of a long-term relationship not a onetime event

  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.

  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with

  • To encourage our team to contribute to excellent working conditions for all

  • To gain a reputation for delivering financial performance and being consumed and enthralled about business. 


Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends

  • Free onsite parking

  • Progression and career development opportunities.

  • Pension Scheme

  • Free staff meals

  • Free gym membership

  • Access to wellness programmes

  • Share of Resort’s service charges on monthly basis

  • Extra days holiday after 2 years

    Skills required

    • Ability to work to deadlines and sales targets

    • Able to work within set budgets

    • High standards of presentation, organisation and cleanliness

    • Great attention to detail

    • Excellent standards of Customer Care

    • Excellent time management and organisation skills

    • Excellent communication, both written and verbal

    • Reliable and able to work under pressure.

    • Able to lead a team

    • Able to provide clear instruction, with problem solving skills

    • Flexible approach to work

    • Thrives on routine daily tasks

    • Successful in sales

      Attitude

      • Polite and friendly

      • Welcoming

      • Patience with new learners

      • Helpful to guests requiring assistance

      • Respectful

Skills Needed

About The Company

About Us

Langstone Quays Resort sits on the beautiful and historic Chichester harbour, on the northern tip of Hayling Island in the heart of the Hampshire coastline.

Langstone Quays has been lovingly and thoughtfully refurbished, creating a unique blend of amazing experiences throughout across unrivalled hotel, restaurant, leisure, meeting and event spaces

Lion Quays Resort sits on the beautiful and historic Oswestry waterways, on the banks of the Llangollen Canal in the heart of the Shropshire countryside.

Lion Quays has been lovingly and painstakingly built from the ground up, creating a unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Ufford Park Resort is nestled in the beautiful and historic parkland, on the heritage Suffolk Coast

Ufford Park boasts elegant and modern accommodation, an award winning golf course, Suffolk’s only two-tiered driving range and new spa and club A unique blend of amazing experiences throughout the Resort, across unrivalled hotel, restaurant, spa, leisure, meeting and event spaces.

Company Culture

Why LQ Resorts ?

Our Company

LQ is a family run, collection of quality destination led Hotel Resorts.

Its family ethos, values and vision are well known to those who choose to spend their quality time with us.

LQ Resorts work incredibly hard to put the guest experience at the heart of all it does and to develop long term relationships with our guests and never seeing them as a one- time event.

A passion for hospitality is supported by the obsession with developing the very best services and facilities for our guests, delivered by an enthusiastic, enthralled team within an open, honest and supportive culture, working together to create excellence.

Our Values

  • To see each guest as part of a long-term relationship, not just a onetime event To focus on the guest experience at all times and continually strive to delight time after time

  • To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest supportive culture, by working together to create excellence.

  • To create an organise with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

  • To encourage our team to contribute to excellent working conditions

Our Employees

Are a vital part of LQ Resorts .

  • Supporting our team’s physical and mental health Providing free gym membership

  • Delivering employee recognition programmes to reward hard work and effort.

  • Creating an environment that supports the development of skills, knowledge, qualifications and career progression

  • Discounts across all Resorts, to encourage leisure time

Desired Criteria

  • Knowledge of hotels industry
  • Willingness to undertake further training.
  • Previous management experience within Leisure/Fitness Industry
  • Degree or equivalent qualification

Required Criteria

  • English GCSE grade 4/C or above
  • Maths GCSE grade 4/C or above
  • Current National Pool Lifeguard qualification
  • Current First Aid at Work Qualification Level 3
  • REPS Accredited fitness qualification Level 2
  • PWTAG Pool Plant Operation qualification Level 3
  • Up to date Health and Safety Training
  • Experience of working in fitness and leisure
  • Experience of working in sales environment
  • Working and up to date knowledge of all types of gym equipment
  • Experience of working with Membership Programmes

Closing DateSaturday 24th August, 2024