Second Line Support Engineer
4 weeks ago
2nd Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)
What’s this role about?As a 2nd line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
Growth is important to us, your role will include being mentored by seniors to develop the skills necessary to progress. We will also provide support and assistance in obtaining professional certifications.
MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus.
What will I get up to day to day?You will be responsible for delivering 2nd line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your everyday focus will include:
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10.
- Office 365.
- Microsoft Office.
- Printers and Scanners.
- Various customer applications.
- Administration of Windows Server 2016, 2019.
- Network troubleshooting.
- Using our PSA platform to log and respond to support tickets.
- Identifying and escalating higher-level issues to a senior engineer.
- Being a people person, delivering support in a friendly and positive manner.
- Great communication skills, both verbally and in writing will be expected.
Stand out from the pack with these things:
- Passion for technology and self-development.
- Experience working for a managed service provider.
- Knowledge of Autotask RMM or PSA.
-
Second Line Support Engineer
4 weeks ago
Crawley, United Kingdom Uptime Solutions Ltd Full timeAbout the Job:2nd Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What’s this role about?As a 2nd line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work...
-
2nd Line Support Engineer
2 weeks ago
Crawley, United Kingdom Uptime Solutions Ltd Full timeAbout the JobSecond Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What’s this role about?As a 2nd line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will...
-
2nd Line Support Engineer
2 weeks ago
Crawley, United Kingdom Uptime Solutions Ltd Full timeAbout the JobSecond Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What’s this role about?As a 2nd line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will...
-
First Line Support Engineer
4 weeks ago
Crawley, United Kingdom Uptime Solutions Ltd Full timeAbout the Job:1st Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work...
-
First Line Support Engineer
4 weeks ago
Crawley, United Kingdom Uptime Solutions Ltd Full timeAbout the Job:1st Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work...
-
1st Line Support Engineer
2 months ago
Crawley, United Kingdom Uptime Solutions Ltd Full timeFirst Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your...
-
1st Line Support Engineer
2 months ago
Crawley, United Kingdom Uptime Solutions Ltd Full timeFirst Line Support Engineer - Hybrid (After training - 2 days office / 3 days home)What’s this role about?As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your...
-
2nd Line IT Support Specialist
55 minutes ago
Crawley, West Sussex, United Kingdom In Technology Group Full timeJob OverviewWe are seeking a skilled 2nd Line IT Support Engineer to join our rapidly growing team in Crawley.This is an excellent opportunity for a driven engineer to progress their career to the next level, with opportunities for 3rd Line or further progression.Our client offers a dynamic and supportive work environment, with a focus on development and...
-
Manufacturing Line Worker
2 weeks ago
Crawley, West Sussex, United Kingdom Premier Work Support Full timePremier Work Support is seeking skilled individuals to fill Assembly Operative positions in a fast-paced factory environment. As a key member of our team, you will be responsible for assembling manufacturing components on the production line, utilizing small handheld tools and performing basic testing of finished products.Key Responsibilities:Assemble...
-
2nd Line IT Support Specialist
3 days ago
Crawley, West Sussex, United Kingdom In Technology Group Full time2nd Line IT Support Engineer OpportunityWe are seeking a skilled and driven IT Support Engineer to join our rapidly growing team in Crawley.This is a fantastic chance to progress your career to the next level, with opportunities for 3rd Line or further progression. Our company encourages development and training at every level.The role is highly varied, with...
-
2nd Line IT Support Specialist
3 days ago
Crawley, West Sussex, United Kingdom In Technology Group Full time2nd Line IT Support Engineer OpportunityWe are seeking a skilled and driven IT Support Engineer to join our rapidly growing team in Crawley.This is a fantastic chance to progress your career to the next level, with opportunities for 3rd Line or further progression. Our company encourages development and training at every level.The role is highly varied, with...
-
2nd Line IT Support Specialist
2 weeks ago
Crawley, West Sussex, United Kingdom In Technology Group Full time £35,000Job Title: 2nd Line IT Support EngineerJob Summary:We are seeking a highly skilled and experienced 2nd Line IT Support Engineer to join our team at In Technology Group. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support...
-
2nd Line IT Support Specialist
2 weeks ago
Crawley, West Sussex, United Kingdom In Technology Group Full time £35,000Job Title: 2nd Line IT Support EngineerJob Summary:We are seeking a highly skilled and experienced 2nd Line IT Support Engineer to join our team at In Technology Group. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support...
-
2nd Line IT Support Specialist
1 week ago
Crawley, West Sussex, United Kingdom In Technology Group Full time £35,000Job Title: 2nd Line IT Support EngineerJob Summary:We are seeking a highly skilled and motivated 2nd Line IT Support Engineer to join our team at In Technology Group. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and...
-
2nd Line IT Support Specialist
1 week ago
Crawley, West Sussex, United Kingdom In Technology Group Full time £35,000Job Title: 2nd Line IT Support EngineerJob Summary:We are seeking a highly skilled and motivated 2nd Line IT Support Engineer to join our team at In Technology Group. As a key member of our IT department, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and...
-
Assembly Line Worker
2 days ago
Crawley, West Sussex, United Kingdom Premier Work Support Full timePremier Work Support is seeking skilled Assembly Operatives to join their team in a busy factory in Crawley. As a key member of the production team, you will be responsible for assembling manufacturing components on the assembly line, using small handheld tools, and performing basic testing of finished products. Your attention to detail and ability to work...
-
Assembly Line Worker
2 days ago
Crawley, West Sussex, United Kingdom Premier Work Support Full timePremier Work Support is seeking skilled Assembly Operatives to join their team in a busy factory in Crawley. As a key member of the production team, you will be responsible for assembling manufacturing components on the assembly line, using small handheld tools, and performing basic testing of finished products. Your attention to detail and ability to work...
-
Senior Aviation Sales Consultant
1 month ago
Crawley, West Sussex, United Kingdom Line Up Aviation Full timeExciting Career Opportunity:A remarkable position has opened up with Line Up Aviation for a Senior Aviation Sales Consultant on a permanent basis.Position Overview:As a Senior Aviation Sales Consultant, you will be responsible for:Developing and overseeing a robust pipeline of qualified sales leads by engaging with current and prospective clients through...
-
2nd Line Support
4 months ago
Crawley, United Kingdom CRE Communications Full timeJob Title: 2nd Line Support Specialist Location: Crawley, UK **Salary**: £25,000 - £32,000 **Company Overview**: CRE Communications is one of the UK's fastest growing Telecoms companies, experiencing significant growth in the last 18 months. We are looking for a 2nd Line Support Specialist to enhance the operational capabilities of our support team....
-
2nd Line IT Support Specialist
1 week ago
Crawley, West Sussex, United Kingdom In Technology Group Full timeJob OverviewWe are seeking a highly skilled and motivated 2nd Line IT Support Engineer to join our team at In Technology Group.About the RoleThis is an exciting opportunity for a talented engineer to progress their career to the next level, with opportunities for progression, development, and training encouraged at every level.Key ResponsibilitiesProvide...