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Call Centre Specialist

4 months ago

Kingston upon Hull, United Kingdom Wescot Full time

Call Centre Specialist

Are you looking for job satisfaction ? Do you get a buzz from working in a customer focused environment? Do you have good communication skills and want to grow your career? If you’ve answered yes, we want to talk to you

We’re looking for Call Centre Specialists to join our team in the Wescot, Hull office. You will be having conversations with people to support them to get back to financial wellbeing.

What’s in it for you:

It’s our call centre teams amazing efforts, hard work and dedication that sets us apart from the rest, which is why we offer a competitive salary and benefits package including:

Salary from £24,091.60 based on 40 hours per week, rising depending on experience. Fantastic monthly bonus where you could earn around an additional £2000 per year 31 days holiday including bank holidays. Optional private healthcare plan (BUPA) Site specific monthly events, plus summer and winter celebrations Enhanced maternity/paternity and adoption leave pay. Gym membership discount Access to free financial advice & services Life insurance (2 x annual salary) Discounts and cash back on hundreds of high-street shops Lots of great incentives where you can win a range of prizes and rewards Access to our bespoke qualification programmes Once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance

What you’ll be doing as a Call Centre Specialist:

In this rewarding, call-based role, we’ll support you to use your expertise and commitment to customer service in helping our customer achieve financial health. Your role will involve:

Using your empathy and resilience skills to talk about difficult subjects relevant to our financial assessments. Tailoring affordable repayment plans to help our customers on the road to financial recovery. Handling inbound and dialler based outbound calls. Providing exceptional customer service via telephone Working to call KPIs and internal quality standards.

Call Centre Specialist Training:

Four-week office-based induction Monday to Friday between 08.30am & 4pm (35-hour weeks)

Call Centre Specialist Shifts:

Monday to Friday between 8am & 8pm 1 in 3 Saturdays 8am to 4pm We offer 35, 37.5 or 40 hours per week contracts. Your choice to work the hours over 4 or 5 days per week post training. 3 week rolling shift pattern, meaning you’ll always know when you’re scheduled to work and can plan a healthy work-life balance.

About Us:

We are a call centre-based business offering a range of financial services to many blue-chip organisations – from complete outsource solutions to collections, recoveries, and trace activity.

In 2017, Wescot became part of Cabot Credit Management, which in turn is part of Encore Capital Group. Wescot has over 1,200 employees across 4 UK based locations – Hull, Glasgow, Saltcoats and Telford, our vision is 'to be the industry-leading trusted provider', and we know the only way to achieve that is through our people.

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