All Age Continuing Care Operational Lead

3 weeks ago

Chippenham, United Kingdom NHS Bath and North East Somerset, Swindon and Wiltshire ICB Full time

Job summary

Due to the transformation of the All Age Continuing Care Team across BANES, Swindon, and Wiltshire (BSW) ICB has created a new and exciting opportunity for a Registered Health or Care Professional to join the team as an Operational Lead.

This is a demanding role that requires a high level of skills and experience. The successful candidate will demonstrate excellent clinical/ professional skills and knowledge relating to All Age Continuing Care, alongside effective leadership skills to continually develop and support a team to deliver outstanding care.

You will actively contribute to the delivery of the BSW ICB All Age Continuing Care strategy, ensuring high quality and safe operational performance, including the delivery of national targets. You will work collaboratively with colleagues within the ICB including, Business Intelligence, contracting, finance, commissioners, Safeguarding , quality, and the wider complex care team to ensure the effective management of resources whilst securing person centred care, and you will continually improve and transform services to meet the needs of the population requiring All Age Continuing Care support.

Main duties of the job

Under the direction of the Head of Operations and Clinical Quality for AACC you will manage and support a team of nurses and allied health and care professionals, allocating resources and ensuring high quality continuing healthcare assessments are undertaken in line with national and local policies and procedures.

About us

Bath & North East Somerset, Swindon and Wiltshire (BSW) is an Integrated Care System (ICS) - a partnership of the local authorities and NHS organisations. We have a shared ambition to work with local people, communities and colleagues to improve the health and wellbeing of every person within BSW.

This is an exciting opportunity to join the BSW ICS, in which the post holder will play a crucial role in delivery of our ICS Safeguarding agenda. Working closely with clinical and professional colleagues, your skills, experience, energy and enthusiasm will help drive the delivery of BSW transformation .

Job description

Job responsibilities

Communicating with patients, families / representatives, other NHS and LocalAuthority staff and private providers in a sensitive manner where the nature of the communications may be highly sensitive and emotive.Ensuring accurate and open communication with all stakeholders includingother health and social care staff and private providers of care.Responsible for preparation of correspondence and complex reports asrequested.Presenting information and issues, explaining highly complex issues, to a wide range of internal and external stakeholdersUndertake complaints investigations and responses pertaining to AACC on behalf of the ICB.

Please see Job Description and Person Specification for full details.

Person Specification

Qualifications

Essential

Registered with NMC (or equivalent to specialist health profession) or Allied Health Professional (AHP). Educated to Post-graduate degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area Master's Degree level or equivalent professional experience in specialist area and/or management.

Knowledge

Essential

Highly developed specialist knowledge of healthcare needs and complex care areas Experience and awareness of NHS Continuing Healthcare. Working knowledge of NHS Long Term Plan, current legislation, and quality agenda. Experience of managing a team. Significant experience of successfully operating in a politically sensitive environment. Evidence of continued professional development Experience of managing risks and reporting. Experience of drafting briefing papers and correspondence at senior management team level Experience of monitoring budgets and business planning processes. Understanding of the public sector. Demonstrated experience in a Healthcare environment. Experience of setting up and implementing internal processes and procedures Experience of setting up and implementing internal processes and procedures

Skills Capabilities and Aptitudes

Essential

Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders. Proven interpersonal skills to work with staff at all levels as well as individuals and/or their representatives. Ability to prepare and produce concise yet insightful communications for dissemination to senior stakeholders and a broad range of stakeholders as required. Experience of creating and giving presentations to a varied group of internal and external stakeholders. Ability to analyse very complex issues where material is conflicting and drawn from multiple sources Demonstrated capability to act upon incomplete information, using experience to make inferences and decision making. Numerate and able to understand complex financial issues combined with deep analytical skills. Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales. Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly. Working collaboratively with a range of stakeholders and the management of variety of relationships Proven negotiations skills around the review of packages of care to ensure outcomes are delivered while ensuring best use of resources. Resilience to deal with highly emotive and contentious issues, complaints, and confrontation.

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