Receptionist

Job summary

An opportunity has arisen at Lime Grove Medical Centre for a motivated,reliable, and conscientious candidate to join our friendly team as a Medical Receptionist.We are looking for someone who understands the importance of teamworkand is happy to work in a dynamic and diverse environment.In return we offer:A supportive environment with training and mentorship for the successfulcandidate.Fixed Salary, Sick Pay Scheme, Five weeks annual leave plus bank holidays, NHS Pension, Opportunities for internal development and progression

Main duties of the job

Greet and attend to patients in person and over the phone. Professionally assist doctors, staff, visitors, and patients. Answer all phone calls in a professional and courteous manner. Maintain confidentiality of all Doctor, staff, and patient information. Schedule appointments between doctors and patients. Liaise between medical departments with discretion and professionalism. Adhere to policy and procedures during all activities. Deal with general queries and complaints, following the Practice complaints procedure. Signpost patients to the correct service Communicate medical results to patients (under clinical supervision). Act as Chaperone for clinical staff (after appropriate training). To provide cover for members of the reception team during periods of sickness and annual leave.

About us

We are a friendly, community orientated GP surgeryserving the town of Matlock with approximately 8500 patients.

We work hard to provide the traditionalelements of primary care with a genuine local focus, alongside the requiredmodernised elements that ensure we can best serve our patients in a timelymanner.

We are an Armed Forces veteranfriendly practice, we are working to become a Dementia friendly practice, andencourage increased physical activity in both staff and patients by being anActive practice.

We offer a supportive environment with training and mentorship for allstaff. The option to join the NHS Pension is available, we provide uniform forrelevant staff, we offer opportunities for internal development and progression,and, following successful completion of probation, access to a private HealthScheme. We offer support around health and wellbeing and have access to aWellbeing Champion in the practice. We regularly arrange social gatheringsoutside of the practice, offer a monthly staff draw for supermarket vouchers,and celebrate staff work anniversaries with vouchers.

Job description

Job responsibilities

The receptionist role is to greet and attend to patients in person and over the phone in a professional and courteous manner Schedule appointments between doctors and patients whilst maintaining confidentiality of all Doctor, staff, and patient information Deal with general queries and complaints, following the Practice complaints procedure. This description is not exhaustive. Person Specification

Experience

Essential

Working knowledge of medical terminology (highly advantageous). Innovative thinker with strong problem-solving skills. Meticulous attention to detail with the ability to multi-task. Strong organisational, administrative, and planning skills. Ability to work under pressure and react effectively to emergency situations. Ability to use discretion while working with sensitive information. Excellent documentation, communication, and IT skills. Passionate about healthcare excellence.

Desirable

Experience of working in a GP practice is desirable but not essential as full training will be given.

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