Customer Team Member

3 months ago

Stourbridge, United Kingdom AF Blakemore & Son Ltd Full time

Customer Team Member (SPAR 18+) Lawnswood, Stourbridge 

Min 16 Hours P/W - possibly more hours when the store needs.

Various shifts available between 6:30am & 11:00pm including some weekends.

We have an exciting opportunity for a SPAR Customer Team Member, As a Customer Team Member at SPAR, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through ‘Brilliant Basics, Moments of Wow, Food for later and Food for now’

A.F. Blakemore & Son Ltd is one of the largest privately owned companies in the UK. Our forward-thinking family-owned business began life in 1917 as a counter-service grocery store and has grown from these humble beginnings into a company that now owns 260 SPAR convenience stores and employs more than 7,000 people, with a turnover of £1.3 billion. As one of the largest convenience retailers in the UK, we are always looking for innovative ways to create a point of difference. Food and drink have always been our lifeblood, and today our business has multiple divisions specialising in retail, food service and wholesale distribution.

Key Tasks/Responsibilities: 

Customer Service:

Greeting customers in a friendly and welcoming manner.Answering customer inquiries about products and services and assisting customers in finding the items they need.Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly serviceUpselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales
Store Operations:Working stock; checking deliveries, stocking shelves, maintaining a clean and organised sales floor, rotating stock to ensure freshness and timely expiration dates.Completing additional assigned tasks, such as date checking, stock and gap checking, price changes, promotional displays and other tasks as required from time to time.Adhering to all company policies and procedures and processes.service.

Key Skills/Knowledge:

Previous experience in a similar role and/or industry is preferredReliably follows instructions and procedures with excellent attention to detailSome understanding of legislative responsibilities of a retail environment and the skills to assist with adherenceAbility to contribute ideas for delivering exceptional customer service and driving the business forwardExperience of using a ‘Challenge 25’ policy desirableKeen and enthusiastic approach to working both in a team and independentlyPrevious cash handling experience is preferred but not essential

What's in it for you?

Excellent benefits package including: Holiday, Maternity and Paternity leave and pay in excess of statutory entitlementsDevelop your skills and capability in a highly supportive and multi-diverse cultureOutstanding Training & DevelopmentGain hands-on experience in a high volume, fast paced convenience storeGenerous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)Proactive promotion of internal candidatesPaid BreaksFree Tea & CoffeeEarly access to your pay through ‘EarlyPay’24/7 access to your payslips and Rotas via HR/Payroll portalWellbeing support – access to emotional support, counselling, legal and financial adviceCompany Pension SchemeNEST pension schemeCompany Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension SchemeExtra Holidays - Purchase SchemeCycle to work - Bicycle purchase schemeLong Service Awards

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