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Wed Delivery and Development Coordinator

4 months ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

 

Salary: £29,605 to £30,487 with progression to £32,982 per annum

 

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

 

Closing Date: 21 June 2024

 

 

The Role

 

We are looking for a Web Delivery and Development Coordinator to join our Web Delivery Team.

 

With a focus on user experience, the Web Delivery team oversees the optimisation of the Newcastle University website and related digital projects to improve the functionality and usability of our web estate. Web Delivery is within our Central Marketing Team which is responsible for campaign planning and delivery, multimedia content across all channels, and University brand management. 

 

The Web Delivery and Development Coordinator will be responsible for:

  • supporting the delivery of website projects, processes related to web development and website user support
  • aiding the administration and co-ordination of projects helping to support the Web Team managers and projects
  • co-ordinating and administrating project and support documentation for the Team leaders
  • collaborating with multiple teams to support the design and development of a range of digital projects and activity
  • Supporting website content editors by assisting in the development of training materials, helping to maintain content assets and using website optimisation tools to drive best practice and digital fluency

 

This is a full-time, fixed term for 9 months.

 

To apply, please complete an online application and upload a CV and a cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples.

 

Please contact Beccy Gregory, Web Delivery Manager at beccy.gregory@ncl.ac.uk to have a chat about this opportunity.

 

Key Accountabilities

  • Work with Development, Delivery and Content Team managers to support the definition of project scope, and the administration required for project briefs for approval by key internal stakeholders
  • Support the administration of digital projects and campaigns from the initial stages through to final delivery, tracking project deliverables and matching those with agreed deadlines
  • As directed, help to maintain and co-ordinate project updates for internal and external stakeholders through project management tools such as Wrike, MS Teams, email and other channels for communication
  • Arrange, administrate, and participate in internal and external client debrief meetings and planning sessions
  • Develop and maintain content necessary to support the web content editor network and the principles around website best practice
  • Help to administrate and co-ordinate data and information as required for reports as directed by Team Managers
  • Provide administrative support to facilitate primary and secondary research in all projects through activities such as persona creation, customer journey mapping and user testing to inform a great user experience
  • Support the triage and administration of web support tickets and enquiries providing first line support to assign them to the correct stakeholder
  • Provide administrative support for the web development life cycle process
  • Other duties to support online and digital requirements as required by Web Team managers or the Head of Marketing Web, CRM and Analytics

 

The Person

 

Knowledge, Skills and Experience

  • Experience in a similar role
  • Ability to provide administrative support and management of tasks to aid a collaborative work environment and collaborative partnerships
  • Project management skills, with the ability to manage multiple tasks at the same time using project management systems and or documents
  • Experience of managing external and internal suppliers to achieve business tasks
  • A digital marketing skill set and/or web design with experience of working within a digital, web, marketing or communications environment would be desirable
  • Communication skills and ability to articulate the prioritisation of tasks and decisions to inform the success a project
  • Experience of communicating with internal and external stakeholders, identifying any issues and resolving them in a timely manner
  • Interpersonal skills and experience of building relationships and communicating with multiple stakeholders, including non-marketing colleagues to understand their digital needs
  • Ability to co-ordinate and administrate a wide variety of requests with competing deadlines and limited resources
  • Strong motivation for delivering excellent customer service
  • Ability to produce written content to a standard that will allow training instructions and support materials to be easily understood

Desirable

  • Digital image editing skills and MS Excel to a basic-intermediate level 
  • Knowledge of the Higher Education sector

 

Attributes and Behaviour

  • Uses clear, concise and accurate communication, tailoring the approach accordingly and encouraging a two-way communication process
  • Works collaboratively with others, plays a positive role in teams and establishes and grows relationships across the project where different skills, expertise and opinions are valued
  • Generates a range of viable options and decides on an appropriate course of action that best fits organisational and area goals
  • Manages time and resources by prioritising and organising effectively

 

Qualifications

  • Graduate or equivalent qualification/working experience is essential, plus experience in a similar role or significant vocational experience, demonstrating development through progressively more demanding relevant roles

 

Newcastle University is a global University where everyone is treated with dignity and respect.  As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

 

We are committed to being a fully inclusive university which actively recruits, supports and retains colleagues from all sectors of society.  We value diversity as well as celebrate, support and thrive on the contributions of all of our employees and the communities they represent.  We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams, we believe that success is built on having teams whose backgrounds and experiences reflect the diversity of our university and student population.

 

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality.  We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC.  We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

 

In addition, we are a member of the Euraxess initiative supporting researchers in Europe. 

Requisition ID: 27140

 

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