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Medical Secretary

4 months ago

Sunderland, United Kingdom South Tyneside and Sunderland NHS Foundation Trust Full time

Job summary

An exciting opportunity has arisen for a full-time, permanent Medical Secretary within our Microbiology Department. We are looking for a dynamic and enthusiastic person with a flexible approach to provide support to the Infectious Diseases and Microbiology clinical team, ensuring a first class service is delivered to our patients. The post holder will ensure all administrative processes are followed in providing a streamlined service to our patients, consultants and external agencies.

If you are passionate about supporting quality patient care within the NHS then this might be the role for you.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please further information

Main duties of the job

Therole primarily involves typing correspondence, managing patient appointments,dealing with phone queries, managing clinical diaries and rotas, validatingwaiting lists alongside other secretarial and administrative duties whichcontribute to the efficient running of the Microbiology/Infectious Diseases service. This is a hour post over 5 days.

Applicantsshould possess AMSPAR, OCR, RSA Level 3 or equivalent typing/keyboardqualification or have 2 years proven experience in a similar role. Knowledge of medical terminology andexperience in audio typing is desirable but not essential. Applicants will need excellent organisationalskills, a flexible approach to work and possess an empathetic nature to be ableto confidently deal with patient queries.Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, ifthese qualifications arent listed in your application you will not beshortlisted.

About us

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One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,300 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements.

Job description

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To develop and maintain an effective and quality secretarial service toa team of Consultant and other clinical staff, acting as a pivotal role for allcommunication with patients and professional health colleagues within themulti-disciplinary team, internal departments and external agencies asnecessary, to ensure continuity of patient care.

To complywith the Trusts vision, values and behavioural compact.

To triage patients in accordance with clinical guidelines and prioritise calls/messages for Consultant as necessary

To ensure accurate and timely exchange of information between Consultants, other medical staff and management.

To deal in a professional, tactful and discreet manner, with sensitive and confidential matters, with patients, carers, GPs, Coroners Office, other health professionals in the NHS, Social Services, Police, the Courts, Postgraduate Institutes and the Royal Colleges.

To deal with patients or carers who may be distressed or irate in a calm, sympathetic and reassuring way, especially where there may be barriers to communication.

To relay medical information accurately as requested to/between Consultant and patients as necessary.

To exercise independent judgement in responding to enquiries concerning appointments, waiting list and correspondence.

To liaise with other secretaries to ensure efficient distribution of work.

To ensure that relevant issues regarding appropriate changes in policy/procedures to improve service delivery and quality are brought to the attention of the Senior Secretary.

To deal with telephone / face to face enquiries as and when required

To speak via the telephone or face-to-face with bereaved relatives or carers who may be distressed or irate, arranging meetings with Consultants and assisting in the completion/collection of death certificates should the death have occurred in hospital.

To have an understanding of referral to treatment and 18 week pathway, liaising with other departments to ensure patients are seen within national guidelines. .

To notify relevant staff of Consultant leave.

Person Specification

Experience

Essential

Working in a customer focussed/service environment

Desirable

Previous NHS Experience Previous Medical Secretarial Experience

Physical/Mental Ability

Essential

To work under pressure and to tight deadlines To work independently or as part of a team To deal effectively with patient enquires To use initiative to problem solve

Qualifications

Essential

Microsoft Office Packages Word, Outlook, Power Point, Excel AMSPAR Diploma level 3, OCR/RSA level 3 or equivalent typing/keyboard qualification or 2 years experience in a similar secretarial / administrative role Educated to GCSE Level 2 (Numeracy and Literacy) (Grades A to C) standard or equivalent.

Desirable

Knowledge of Hospital Information Systems Knowledge of Trust secretarial Standards Knowledge of NHS Waiting Time targets

Attitude

Essential

Committed to delivering quality patient care Motivated and enthusiastic- Target and results driven

Skills

Essential

Proven Interpersonal /communication skills. Effective written communication skills Data input skills Effective organisational skills