Jet2.com Customer Operations Duty Manager

4 weeks ago

Yeadon, United Kingdom Jet2.com Full time

Job Description:

Jet2.com Airline Customer Operations Duty Manager 
Maternity Cover – 18 months
Shift pattern – 4 on, 4 off

Reporting to the Jet2.com Airline Customer Operations Deputy Manager, the Jet2.com Airline Customer Operations Duty Manager is responsible for managing our 24 hours a day 7 days a week Airline Customer Operations Department for Jet2.com. Ensuring that Airline disruption is handled concisely in accordance with all Company and statutory requirements, playing a vital role in the achievement of company goals and targets.

This role usually operates across a 4 on 4 off, 2 days and 2 nights shift pattern, however, flexibility of shifts and patterns is required for the Role.

About Us:

Jet2.com is one of the UK's leading leisure airlines, committed to delivering a high-quality service to our customers. We pride ourselves on our award-winning friendly culture, dynamic working environment, and dedication to providing an excellent travel experience.

Why Join Jet2.com?
Alongside a competitive salary and fantastic career development opportunities, we offer our valued colleagues a comprehensive range of benefits, including:

Financial Rewards:
  • Contributory Pension Scheme: Secure your future with our contributory pension plan.
  • Annual Pay Review: Stay rewarded with yearly salary reviews.
  • Generous Discretionary Profit Share Scheme: Share in our success with our profit-sharing programme.
Work-Life Balance:
  • 29 Days Holiday Per Annum: Enjoy ample time off to recharge and relax.
  • Colleague Discounts: Save on flights with Jet2.com, holidays with Jet2Holidays, and more
Peace of Mind:
  • 3x Salary Life Assurance: Benefit from financial security with our life assurance plan.
Career Growth:
  • Fantastic Career Development Opportunities: Advance your career with us through numerous growth prospects.

What will you do in the role?

As the Jet2.com Airline Customer Operations Duty Manager, you will manage, coach, and develop a team of Jet2.com Airline Customer Operations Controllers and Coordinators, with a strong emphasis on problem solving and decision making. In addition, you will;
  • Play a vital role in ensuring that the company welfare policy is implemented in accordance with EU regulations, internal policies and our obligations to the customers who are affected by disruption.
  • Work closely with the wider Operations Control Centre (OCC) team and other key departments within the business, your role will also involve empowering your team to positively impact the customer experience, whatever the situation.

What are the key skills / experience you’ll already have?

The successful candidate will have a proven track record of leading and motivating others in a management or supervisory role, with experience working for an airline or tour operator preferred, but not essential. You must;
  • Be able to demonstrate up to date knowledge of the legislation surrounding airlines and tour operations, particularly EU261 legislation.
  • Effective decision making and confident communication skills are a must.
This role is primarily 100% office based at our head office building – Low Fare Finder House at Leeds Braford Airport. As this is a 24 hours a day, 7 days a week, 365 day operation you must be flexible to meet the demands of the business. All rosters are released (where possible) 3 months in advance.

Join our exciting, forward-thinking team and be part of a dynamic business At Jet2.com, we operate scheduled leisure flights from our 13 UK bases to stunning holiday destinations across the Mediterranean, the Canary Islands, and Europe's most captivating cities.
Help us create memorable holiday experiences for our valued customers with Jet2.com and Jet2Holidays

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